OTRS Partners with Autonomic Resources to Deliver Open Solutions to Government Agencies via GSA Advantage

September 2010

Partnership will help meet need for help desk deployments in the federal government   CUPERTINO, CA – September 23, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced its partnership with Autonomic Resources, a leading supplier of open IT solutions to the

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OTRS Opens Free Registration to Live Webinar on ITIL Processes and Best Practices

September 2010

Attendees Learn to Improve Service Quality, Enhance Efficiency and Customer Satisfaction   CUPERTINO, CA – September 16, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced free registration to its first-ever live webinar. During the one-hour event, businesses will learn how their

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