OTRS Expands Customer Reach with Turnkey Packages for Help Desk and ITSM

October 2010

Offers quick implementation of service and support for SMBs to enterprises   Cupertino, CA – October 26, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched turnkey packages for OTRS Help Desk and OTRS ITSM. The new service and support Editions enable

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OTRS Announces New Certified Partners in China and India

October 2010

Agreements spearhead major help desk expansion in APAC region   Cupertino, CA – October 18, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced new certified partners, Performer Ltd. in Hong Kong and O. P. S. software consultancy in India, as part

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OTRS Announces Würth Phoenix Group of Italy as Certified Partner

October 2010

Agreements spearhead major help desk expansion in EMEA region   Cupertino, CA – October 18, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced new certified partners, Würth Phoenix Group of Bolzano Italy, as part of a major help desk expansion in the EMEA region.

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All New OTRS OnDemand Opens a New Era for Help Desk Solutions

October 2010

SaaS “Pack&Go” helpdesk gives companies ownership and control of their applications and data   CUPERTINO, CA – October 5, 2010 – OTRS (www.otrs.com), the leading open-source service innovation suite, providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched OTRS OnDemand, an easily deployed help desk solution with a “Pack&Go” option. OTRS

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