OTRS prove BYOD doesn’t mean a headache for CIO’s

April 2014

OTRS cloud based service management software ensures that with the challenges Bring Your Own Device (BYOD) can create, IT Managers and Directors can still efficiently control their IT infrastructure as well as handling increased service desk requests, without added hassle of individual device support.   Cupertino CA, 28 April 2014 – OTRS IT Service Management

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OTRS adds new features to Customer Support Software, for Call Centers

April 2014

Increased efficiency and transparency for call centers with new OTRS helpdesk software ticket allocation and VoIP integration features   Cupertino, CA, United States, 10 April 2014. OTRS Group, the world’s leading provider of cloud-based solutions for service desk management, added new features to its customer support software that will help Call Centers to make their

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OTRS adds new features to Customer Support Software, for Call Centers

April 2014

Increased efficiency and transparancy for call centers with new OTRS customer support software features.   Cupertino, CA.: OTRS Group, the world’s leading provider of cloud-based solutions for service desk management added new features to its customer support software that will help Call Centers to make their customer service work more efficiently and transparently. The new

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April 2014

April 2014

  Update Recommended: OTRS Help Desk 3.3.6 and OTRS::ITSM 3.3.6 Now Available The actual patch level releases for OTRS Help Desk 3.3.6 and OTRS::ITSM 3.3.6 have been available for download since last week. We recommend you perform an update because we have closed two minor security breaches. OTRS users are now protected against logged in

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