November 2017

November 2017

OTRS Business Solution™ 6 available Finally, the time has come: Since November 21st the new major release OTRS Business Solution™ 6 is available. The new release is fully packed with exciting new features: Drag & Drop File Upload Draft-Mode for Notes & emails Time zone support Avatar for Agents New Communication Channel: SMS New graphical

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OTRS Group launches version 6 of its Service Management Suite OTRS today

November 2017

For systematic Service Management: OTRS 6 comes with predefined service processes in compliance with ITIL V3 and modernized operating functions Oberursel, November 21, 2017 – OTRS Group is launching a new version of its OTRS Service Management Suite, OTRS 6, which is currently available in 38 languages and three different editions: the Cloud Edition OTRS

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