Study reveals: Over 80 percent of employees spend half an hour a day searching for information

September 2018

More than a third need an average of one hour a day to sort through email Oberursel, September 17, 2018 – As a recent study by the OTRS Group[1] shows, employees spend a large part of their working time on administrative activities without being able to devote themselves to their core tasks: 82 percent use

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FUSION 2018: OTRS Meets ITSM in the USA

September 2018

Booth 604 | St. Louis, MO, USA | September 30 – October 3   During the last weekend of September, OTRS will make its second appearance at FUSION18: The Real Service Management Event. This event brings together ITSM professionals from a variety of disciplines, including ITIL, DevOps, Customer Experience, and Security. It promises a wealth

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OTRS celebrates 15 years of growth

September 2018

Expansion continues as the Germany-based company establishes its sixth international location in Budapest Oberursel, September 4, 2018 – OTRS AG, the world’s leading provider of solutions for process and communication management, celebrated its 15th anniversary on August 28 in Oberursel, Germany. OTRS was launched in 2000 as a purely open-source project by developers in Hessian

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SMM in Hamburg: OTRS presents security solutions for the maritime sector

September 2018

IT security is becoming increasingly important in shipping and logistics Oberursel, September 3, 2018 – OTRS AG, the world’s leading provider of process and communication management solutions, will be exhibiting for the first time at SMM, the world’s leading trade fair for the maritime industry, which takes place in Hamburg from September 4 to 7.

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