The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


Capterra Logo

OTRS Named in Capterra’s Top 20 Most Popular for ITSM Software

Cupertino, CA, April 11, 2019 – Following on the heels of being named a FrontRunnner for IT Help Desk Software, OTRS was just named a Top 20 Most Popular for ITSM Software. …
Woman cleaning laptop keyboard copy space

82 percent of office workers spend half an hour every day searching for information

Cupertino, CA, March 14, 2019 – Spring begins in a few days. Its start inspires us to clean up and bring extra energy to old routines. …
runner set ready to go

OTRS Named FrontRunner for IT Help Desk Software

Cupertino, CA, February 19, 2019 – OTRS Group announced today that it was named a FrontRunner for IT Help Desk software by Software Advice….