Leading Ladies

Were there any specific experiences or moments in your career that influenced your decision to pursue leadership?

From the outset of my career, I observed a significant gap in many companies’ approach to customer engagement, often marked by a lack of customer-centric focus. Recognizing this opportunity, I took the initiative to bridge that gap, which ultimately led to the creation and refinement of a new business function at OTRS Group. This challenge not only tested my abilities but also ignited a profound passion for leadership within me. I became deeply committed to the idea of making a tangible difference by guiding and inspiring a team toward proactive customer engagement. I envisioned a culture where customer needs were not only anticipated but actively addressed, fostering lasting relationships and driving overall business success.

Are there any leaders, male or female, who have inspired or influenced your leadership approach?

I have drawn inspiration from individuals who blend strategic thinking with empathy and open-mindedness. This mindset helps me cultivate an environment focused on transparency and the development of strong relationships. I believe these principles align with my approach to fostering collaboration and open dialogue within teams and with customers.

How do you see the role of women evolving in the tech industry/world in the coming years?