When did you join OTRS Group and why did you choose us?

I joined the company in October 2021. Since I had already used OTRS for administration in my previous job and enjoyed working with the tool, I decided to continue on this path.

Why did you become a Consultant, and what is special about this job for you?

I’ve always enjoyed working out solutions to complicated problems. The more complex the problem, the more motivated I am to tackle it. The fact that many customers want to present different use cases means you always have to think outside the box and familiarize yourself with new situations.

At OTRS Group we mainly work from home office. How do you still manage to maintain a team feeling?

Apart from our weekly meetings, I also have regular contact with my colleagues in between. Furthermore, our annual offsites and smaller activities help maintain the “we” feeling. But at the end of the day, after talking to customers so much, you don’t always need to talk to your colleagues anymore!