March 2018

April 2018

Tech-Talk New OTRS Business Solution™ Features Explained in Detail How to Connect OTRS to Icinga2 – Part 1 If you have set up a Release and Deployment Management Process in your OTRS system and want to automatically create a new host in your Icinga2 monitoring system, this could be an interesting topic for you. Learn

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February 2018

February 2018

Tech-Talk New OTRS Business Solution™ Features Explained in Detail Update All Installed Packages at Once Another smaller but very useful new feature in OTRS 6 is the possibility to update all installed packages simultaneously via the OTRS Package Manager. You may have recognized the new button in one of our beta versions. Click here for

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January 2018

January 2018

Your future is our vision. Because our solutions are as flexible as your needs.   Tech-Talk New OTRS Business Solution™ Features Explained in Detail Redesigned Address Book Before OTRS 6 it was not possible to send a single e-mail to several recipients – each user had to be messaged individually. In OTRS 6 a specific

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December 2017

December 2017

Time to Look Back as We Say Goodbye to 2017 2017 is almost over and once again it has been a good year for the company. Together with our clients we have achieved a great deal and can look back on numerous successes and wonderful moments. Of course, our releases are one of our main

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November 2017

November 2017

OTRS Business Solution™ 6 available Finally, the time has come: Since November 21st the new major release OTRS Business Solution™ 6 is available. The new release is fully packed with exciting new features: Drag & Drop File Upload Draft-Mode for Notes & emails Time zone support Avatar for Agents New Communication Channel: SMS New graphical

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October 2017

October 2017

Tech-Talk How to Connect OTRS with GitHub GitHub is a well-known online service in software development. Larger Open-Source-Projects, like OTRS, use GitHub for version management. Reason enough for us to present in our blog article, how you can create an issue in GitHub via OTRS, get current information and create comments for issues in GitHub.

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September 2017

September 2017

Tech-Talk How to Connect OTRS with GitLab The GitLab Connector is highly useful in software development companies, allowing the customer service team to use OTRS for customer requests and the development department to use GitLab for maintaining the source code, working on open issues and more. Both teams are linked through the connector and joint

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August 2017

August 2017

Tech-Talk Connect OTRS with ServiceNow This month, you will find a fresh “how-to article” about a new ServiceNow Connector in the OTRS Blog. With the help of the OTRS Business Solution™ and the ServiceNow API, we’ve connected our Service Management Solution to the ITSM Tool ServiceNow, which allows you to easily exchange tickets and attachments.

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July 2017

July 2017

Tech-Talk Connect OTRS with the Cloud Based Support Software Zendesk In the last months’ newsletters, we presented our technical blog posts on how to connect OTRS with the agile incident management solution PagerDuty and the free, web based project management software Redmine. This time, we took a closer look at the cloud based support software

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June 2017

June 2017

Tech Talk How to Connect OTRS with the Free, Web-Based Project Management Software Redmine The project management software Redmine is used around the world for large-scale projects. With its various functions, it’s used in many project areas, such as user and project management, wikis and discussion forums, ticket management and document storage.   This month,

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