OTRS Extends Help Desk to the iPhone and iPad

June 2010

Free Open Source OTRS App Delivers 24/7 Mobile Service Management   June 24, 2010 — OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today unveiled a sneak preview at the New York Digital Experience! show, of its iPhone and iPad app for mobile service management,

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OTRS Help Desk Answered Toshiba Europe’s Call

June 2010

New Open Source OTRS Help Desk Nets Six-Figure Savings for Toshiba   June, 2010 — OTRS (www.otrs.com), the leading open service innovation and delivery platform, with help desk and ITSM modules such as configuration and change management flexibly deployed by over 80,000 corporate customers worldwide, today announced that Toshiba Europe has deployed the OTRS Help

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OTRS Continues Expansion with New Netherlands Subsidiary

June 2010

OTRS B.V. to Support Growing Benelux Presence   June 14, 2010 — OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new headquarters in Leiden, The Netherlands, to serve its expanding presence in the Benelux region. Establishment of OTRS B.V.

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OTRS Launches Worldwide Partner Program

May 2010

Certification Program Extends Reach of OTRS Services in Key Markets around the Globe   May 13, 2010 — OTRS (www.otrs.com), the world’s leading provider of open source IT Service Management (ITSM) and Help Desk solutions, today announced the launching of a worldwide partner program and major push in global markets. The company aims to build

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OTRS in Major Latin American Expansion

May 2010

Opens Mexico City HQ and Jalisco Development Lab; Names Managing Director for Latin America   May 5, 2010 — OTRS, the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new Mexico City headquarters and Jalisco development lab, together with the appointment of

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IT Service Management Solution OTRS:: ITSM 2.0 Released to General Public

April 2010

New OTRS:: ITSM 2.0 Provides the First Open Source ITIL-Compatible Change Management   April 28, 2010 — OTRS, the world’s leading provider of open source IT service management (ITSM) solutions, today announced the general availability of OTRS::ITSM 2.0. The latest open source ITSM system is immediately available for download at otrs.org/download. The new software, released

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OTRS Has New International User Forums

April 2010

April 19, 2010 — OTRS has introduced new international user forums driven by phpBB. As an added feature within our growing Community Offensive, OTRS is now supporting the community with user forums. Until now, the community has faired well in issues of development and user support via mailing lists. Now, we have heard the cry

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OTRS Names Paul Salazar to Manage International Expansion

April 2010

New General Manager to Grow North American Presence and Worldwide Sales   April 14, 2010 — OTRS, the world’s leading provider of open source Service Management and ITSM solutions, today announced the appointment of Paul Salazar as the General Manager of OTRS Inc.. Mr. Salazar will apply his wealth of experience in global markets to

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The Open Source IT Service Management Solution OTRS::ITSM 2.0 Brings Affordable ITIL-Compatible Change Management to Companies Worldwide

February 2010

February 14, 2010 — All New ITIL V3-compliant Change Management Module debuts at Pink Elephant IT Service Management Conference & Expo OTRS::ITSM 2.0 first open source software to track and support change management processes and roles as defined by ITIL   The OTRS::ITSM 2.0 release provides the first Change Management module to track change management

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((otrs)) @ Pink Elephant´s ITSM Conference & Exhibition in Feb 2010

February 2010

Meet ((otrs)) at Booth 517b and Get To Know More About OTRS::ITSM, the First ITIL®-Compatible Open Source ITSM Solution   February 8, 2010 — From February 21-24, 2010 ((otrs)) will take part in Pink Elephant´s 14th Annual IT Service Management Conference & Exhibition at the Bellagio in Las Vegas, USA. Pink Elephant is the world’s

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