IT Service Management Solution OTRS:: ITSM 2.0 Released to General Public

April 2010

New OTRS:: ITSM 2.0 Provides the First Open Source ITIL-Compatible Change Management   April 28, 2010 — OTRS, the world’s leading provider of open source IT service management (ITSM) solutions, today announced the general availability of OTRS::ITSM 2.0. The latest open source ITSM system is immediately available for download at otrs.org/download. The new software, released

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OTRS Has New International User Forums

April 2010

April 19, 2010 — OTRS has introduced new international user forums driven by phpBB. As an added feature within our growing Community Offensive, OTRS is now supporting the community with user forums. Until now, the community has faired well in issues of development and user support via mailing lists. Now, we have heard the cry

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OTRS Names Paul Salazar to Manage International Expansion

April 2010

New General Manager to Grow North American Presence and Worldwide Sales   April 14, 2010 — OTRS, the world’s leading provider of open source Service Management and ITSM solutions, today announced the appointment of Paul Salazar as the General Manager of OTRS Inc.. Mr. Salazar will apply his wealth of experience in global markets to

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The Open Source IT Service Management Solution OTRS::ITSM 2.0 Brings Affordable ITIL-Compatible Change Management to Companies Worldwide

February 2010

February 14, 2010 — All New ITIL V3-compliant Change Management Module debuts at Pink Elephant IT Service Management Conference & Expo OTRS::ITSM 2.0 first open source software to track and support change management processes and roles as defined by ITIL   The OTRS::ITSM 2.0 release provides the first Change Management module to track change management

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((otrs)) @ Pink Elephant´s ITSM Conference & Exhibition in Feb 2010

February 2010

Meet ((otrs)) at Booth 517b and Get To Know More About OTRS::ITSM, the First ITIL®-Compatible Open Source ITSM Solution   February 8, 2010 — From February 21-24, 2010 ((otrs)) will take part in Pink Elephant´s 14th Annual IT Service Management Conference & Exhibition at the Bellagio in Las Vegas, USA. Pink Elephant is the world’s

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((otrs)) at CeBIT 2010

February 2010

February 8, 2010– Meet ((otrs)) from March 2-6, 2010 at the CeBIT in Hannover, Germany, at booth C37 located in hall 2 (open source area)! Get to know all about the new OTRS::ITSM 2.0 module: change management.   Meet us at booth C37 in hall 2. We are looking forward to getting to know you!

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((otrs)) to be Listed at the Stock Exchange on Dec 23, 2009

December 2009

((otrs)) to be Listed on the Open Market with 1,85 Mil. Shares.   December 22, 2009 — OTRS AG, the largest service provider and developer for the world’s leading open source service-desk system, OTRS, will be listed on December 23, 2009. The ((otrs)) group – made up of OTRS AG and its 100% subsidiary company

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