OTRS celebrates 15 years of growth

September 2018

Expansion continues as the Germany-based company establishes its sixth international location in Budapest Oberursel, September 4, 2018 – OTRS AG, the world’s leading provider of solutions for process and communication management, celebrated its 15th anniversary on August 28 in Oberursel, Germany. OTRS was launched in 2000 as a purely open-source project by developers in Hessian

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SMM in Hamburg: OTRS presents security solutions for the maritime sector

September 2018

IT security is becoming increasingly important in shipping and logistics Oberursel, September 3, 2018 – OTRS AG, the world’s leading provider of process and communication management solutions, will be exhibiting for the first time at SMM, the world’s leading trade fair for the maritime industry, which takes place in Hamburg from September 4 to 7.

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Summer Vacation Season: More than half of employees must cover for colleagues several times a month

July 2018

Current international study by the OTRS Group shows that 38 percent require one hour or more of extra time every day when covering for out-of-office colleagues Cupertino, CA. July 16, 2018 – Summertime means vacation time. But what is relaxing for one can mean more stress for another. A recent study by the OTRS Group

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OTRS AG publishes annual report for 2017: growth strategy works – solid increase in sales and positive outlook

June 2018

Sales revenues increase solidly to EUR 7,645 thousand (previous year: EUR 7,254 thousand) EBITDA amount to EUR 510 thousand (previous year: EUR 534 thousand) High cash flow of EUR 1,703 thousand provides flexibility (previous year: EUR 981 thousand) Outlook 2018: Growth in total revenues to more than EUR 8 million   Oberursel, June 27, 2018

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GDPR: OTRS shows how companies can document their IT security processes clearly and legally

May 2018

The new General Data Protection Regulation (GDPR) will be enforced worldwide Cupertino, May 22, 2018 – In just two days, the European Union’s regulation known as the General Data Protection Regulation (GDPR) will go into effect. The regulation impacts many companies worldwide, not solely in the EU, as it strives to better protect and regulate

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OTRS AG gives three tips for clean workflows

May 2018

Cupertino, May 15, 2018 – Spring awakens the desire for a clean home. But it’s not only in the house and garden where order should prevail, it’s also in the office. On your PC, clean structures, clear insight and security are in demand. This ensures greater efficiency and job satisfaction. So, now is the time

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All Inclusive: OTRS accelerates its fully-managed offering

April 2018

Cupertino, CA, April 2018 – OTRS Group reprioritized its product portfolio and is now putting its full-service version at the center of its business. The former “OTRS Business Solution Managed™” will therefore be concisely referred to as “OTRS.” OTRS is a service management software platform with accompanying consulting, customization and support components. It offers customers

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OTRS Group launches version 6 of its Service Management Suite OTRS today

November 2017

For systematic Service Management: OTRS 6 comes with predefined service processes in compliance with ITIL V3 and modernized operating functions Oberursel, November 21, 2017 – OTRS Group is launching a new version of its OTRS Service Management Suite, OTRS 6, which is currently available in 38 languages and three different editions: the Cloud Edition OTRS

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OTRS Asia Ltd. winning new Partner in China

January 2017

New Partner in China: Xi’an Dian Tong Software Co., Ltd.   Oberursel, JAN 30, 2017 +++ OTRS Asia Ltd., part of the OTRS Group wins Xi’an Dian Tong Software Co., Ltd. as new certified OTRS Partner in Chinas mainland. The OTRS Gruppe, the vendor and world’s leading provider of the open source helpdesk software „OTRS“

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OTRS Group is launching a new version of its service management suite

November 2016

OTRS 5s supports service management with integrated scheduling and deployment planning, encryption, and video communication at the click of a mouse Oberursel, NOV 1, 2016 – OTRS Group, the vendor and world’s leading provider of the open source service management suite “OTRS”, is launching the new version of its software today: OTRS 5s. OTRS 5s

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