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Technical Engineer / Consultant (f/m/d) OTRS – Brazil

Ort: City of São Paulo
Verfügbar ab: 01/08/2023

OTRS is not only provider of the internationally successful ITSM Software, our career opportunities are also highly presentable! Being creator and source code owner of the OTRS product suite we are looking for new team members.

Das erwartet dich

As a Technical Engineer and Consultant, you will be playing a hybrid role at OTRS Brazil: on the one hand, you’re holding a decisive role as an expert in our technical support team – you are an important go-to-person for service requests and support OTRS customers as a competent point of contact and solution finder.
On the other hand, you will be a consultant and „face to the customer“
– for example, you will conduct remote and on-site technical workshops and take care of issues such as installation, migration, and web service design. And to ensure that you maintain the necessary overview and the right balance, we not only provide you with comprehensive onboarding, but also a clearly defined framework within which you can structure yourself.
Also you can expect the following:

  • A dynamic, international team with a strong team spirit and flat hierarchies.
  • Extensive and sustainable onboarding.
  • Long-term perspective of specialization in a certain area.
  • Possibility to work from Home Office, flexible working hours.
  • Modern working equipment, as well as additional benefits like healthcare and meal tickets.
  • A great working atmosphere and regular team events.
  • Excellent career opportunities and the chance to realize your own ideas.

Das bist Du

  • College degree or apprenticeship in computer science / IT sector (e.g. in the area of system integration, IT management, or similar).
  • You are familiar with web services and have knowledge of XSLT, XML and HTML.
  • Ideally, you have already gained some experience in the administration of Linux landscapes and ticket systems.
  • You are reliable, communicative, can structure yourself well, and also enjoy interacting with people, furthermore, you possess a high level of determination and personal initiative.
  • You are able and willing to travel in small amounts (owning a driving license is beneficial but not mandatory).
  • You speak business-fluent Portuguese and English.
  • Place of living in the area of São Paulo is beneficial but not mandatory.

If you do not find yourself in all of the above mentioned requirements, we still encourage you to apply.

Want to join us? Send us your CV in English.
Por favor, envie seu CV em inglês.

Das sind deine Benefits

30 Tage Urlaub
Company Laptop
Flexible Arbeitszeiten
Home Office
Internationales Team
Unbefristeter Arbeitsvertrag
Team Events

Das ist dein Team: Consulting

So unterschiedlich die Herausforderungen unserer Kunden sind, so vielfältig sind die Lösungsmöglichkeiten mit OTRS. Als „face to the customer“ sind unsere Consultants die Experten darin, gemeinsam mit unseren Kunden an den richtigen Schrauben zu drehen, um so das Optimum aus OTRS herausholen zu können. Dies wiederum tun sie am liebsten in verschiedenen Workshops, die gelegentlich noch vor Ort, immer häufiger aber remote stattfinden. Ob Evaluation, Conceptual Design oder Implementierung: von der Anforderungsanalyse bis zum Handover wird hier nichts dem Zufall überlassen.

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