As different as the challenges of our customers are, as diverse are the possible solutions with OTRS. Being the “face to the customer,” our consultants are experts in working with our customers to turn the right screws in order to get the most out of OTRS. They prefer to do this in various workshops, which sometimes take place on-site, but more and more often remotely. Whether evaluation, conceptual design or implementation, from requirements analysis to handover, nothing is left to chance.