May 24, 2011 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, announced the opening of its new subsidiaries in Malaysia and Hong Kong to serve existing and new customers in the prospering asian markets. By establishisng of OTRS Sdn. Bhd. (Malaysia) and OTRS Ltd. (Hong Kong) the OTRS Group pays tribute to the increasing demand for open source high quality Help Desk and ITSM solutions in the whole Asia-Pacific region.
“The Asia-Pacific region is an attractive market for us, the download statistics and a rapidly growing number of customers show that very clearly. We saw an incredible high amount of downloads in 2010 and we are well ahead of that pace for 2011”, said André Mindermann, CEO of OTRS. “Our new subsidiaries play a fundamental role in the development of OTRS networks in the APAC region and will be a valuable base of support for our growing customers and partner relations.”
About Mr. Kenny Cheah Ken Nan
Kenny Cheah is Director of OTRS Sdn. Bhd., Malaysia. He brings in many years of experience in IT and management of complex implementation projects. As Director of Evino Group – Ontrack Business Solution Sdn. Bhd., he was responsible for business development in Malaysia, Thailand, Indonesia and Singapore markets as well as the management of all related professional service activities with customers in these markets. Previous to Ontrack Business Solution Sdn. Bhd. he joined eGenting Holding Sdn. Bhd. being responsible for IT-infrastructure and system design projects. Kenny Cheah is a chapter committee member of the “IT Service Management Forum Malaysia” focusing to promote ITSM in the region. In 2001 Kenny Cheah received a bachelor’s degree in Computer Science from Staffordshire University, UK.
About Mr. Chee Peng Lee
Chee Peng Lee is also Director of OTRS Sdn. Bhd., Malaysia. He brings in a broad experience portfolio in Marketing and Sales for various IT- and Technology-products. As Regional Sales Manager Asia Pacific for Computer Associates Sdn. Bhd., he was responsible for coordinating Sales and Marketing as well as Professional Services activities in Malaysia, Singapore and Australia. Later on, Chee Peng joined NW Solutions Sdn. Bhd. leading the Sales and Marketing team as well as a pool of consultants to provide support and training to customers in the whole SEA region. He holds a bachelor’s degree in Science from the Bemidji State University, Minnesota, USA.
About Mr. Ryan Fok
Ryan Fok is Director of OTRS Ltd., Hong Kong. He has more than 16 years of experience in IT- and Technology management. In his role as the Managing Director and co-founder of Performer Ltd., he is leading the open source software development department and is also responsible for marketing and sales to drive business. Ryan joined Performer Ltd. as a senior consultant in 2001 and took over responsibility for the engineering group, providing state-of-the art business solutions to customers. Previous to Performer Ltd. Ryan Fok held responsible positions at MacauSlot.com and Jardine OneSolution. Ryan is co-founder of TRHK.com., a well known web radio/TV portal. Ryan holds a bachelor’s degree in Physics and Computer Science from the University of Hong Kong.
The OTRS Group and its Service Management Solutions
The OTRS Group is the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.
The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.