OTRS AG publishes annual statements for 2011 with a revenue increase of about 6.3 percent

Bad Homburg, May 24, 2012: OTRS AG, the world’s leading provider for Open Source Help Desk and IT Service Management (ITSM) solutions (WKN A0S9R3) generated a sales revenue of 4.25 million Euro in the fiscal year 2011 after 4.0 million Euro in the year before.
  • Revenue increased about 6.3 percent, up to 4.25 million Euro (2010: 4.0 million Euro)
  • EBITDA improved to plus 63k Euro (2010: minus 100k Euro)
  • Downloads increased about 11.5 percent, up to 1.2 million
  • Perspective for 2012: Growth of the business area “Managed Services” and the key markets Brazil and Australia


Bad Homburg, May 24, 2012: OTRS AG, the world’s leading provider for Open Source Help Desk and IT Service Management (ITSM) solutions (WKN A0S9R3) generated a sales revenue of 4.25 million Euro in the fiscal year 2011 after 4.0 million Euro in the year before. This means an increase of revenue about 6.3 percent. The reason for the increase of revenue is the company’s focus on the business field “Managed Services” and especially the selling of Service Subscriptions – automatically renewed annual support contracts. In 2011, the group realized an EBITDA of plus 63k Euro after minus 100k Euro in the year before. In the previous year, the founding of subsidaries in the US and Mexico affected the results negatively.


As a Open Source company, OTRS AG offers a software download free of license costs and therefore sees a fast worldwide distribution. The basis of OTRS’s revenue generation is the need for services like assistance with the implementation, training, customization, operation of the solutions after downloading, and a positive user experience. The resulting one-time but not projectable revenues are accompanied by projectable, continous and recurring revenues from the support and hosting contracts. OTRS Group’s customer relations are defined by a comprehensive support alongside the solutions whole lifecycle.


“Our efforts spent to increase the recurring revenues share of OTRS Group’s total revenues based on Service Subscription and Managed OTRS Services contracts pays off. In the first quarter of 2012, total revenues grew already by 5.2 percent compared to the first quarter of the previous year. In the same period the disproportionately increase in continuous and recurring revenues recorded by the Managed Services business unit by 15.8 percent led to an increased share of recurring revenues as of total revenues in the first quarter of 2011 from 48.8 percent up to 53.7 percent in the first quarter of 2012. In the USA (OTRS Inc.), the growth of recurring revenues in the same period was actually 180 percent. Our Managed Service business is scalable and promises the highest profitability in comparison to the other business units,” explains André Mindermann, CEO of OTRS AG.


Outlook 2012


OTRS Group records a continuing growth of revenues and downloads each year. In 2011, the enterprise increased the number of downloads to about 1.2 m (2010: 1.0 m). Due to the growing need for excellent service and the necessity to reach efficiency potentials in the field of Service Management, a rapid distribution of OTRS on the global markets and a strong growth of OTRS Group is expected.


In the current fiscal year, OTRS Group focuses on the development of the business field “Managed Services”. A release of a new version of the software, OTRS Help Desk 3.2, is planned at the end of 2012, which, according to experience, will also lead to more requests for an upgrade or migration support. Due to an increased demand, important key markets are Brazil and Australia. The managing board expects a further growth of revenues and positive results for 2012.


The annual report 2011 of OTRS AG is available for download at investor relations.

The OTRS Group and its Service Management Solutions


The OTRS Group is the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.


The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.


Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Christina Meyer
Phone +49 6172 681988-0
Email pr@otrs.com

Share the Article