OTRS Named FrontRunner for IT Help Desk Software

Cupertino, CA, February 19, 2019 – OTRS Group announced today that it was named a FrontRunner for IT Help Desk software by Software Advice.

Cupertino, CA, February 19, 2019 – OTRS Group announced today that it was named a FrontRunner for IT Help Desk software by Software Advice. FrontRunners is designed to help small businesses evaluate which software products may be right for them.

“We are very happy to be named one of the FrontRunners for IT Help Desk software”, says André Mindermann, CEO and Co-Founder of the OTRS Group. “We would like to thank our users for their feedback and support. Their input helps us to further develop OTRS and consistently adapt to the changing needs of today’s flexible business environments and digital trends.”

OTRS appeals to small businesses because the service management software is available in a fully-managed environment as well as On-Premise and can be customized to meet their needs. The automation components help small businesses reduce administrative overhead so that already-time-stretched team members have the freedom to focus on more strategic, bottom-line tasks.

The FrontRunners report evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and user recommendations for small businesses. OTRS scored a 4.5 out of 5 in both categories. FrontRunners for IT Help Desk software is available at https://www.softwareadvice.com/help-desk/#top-products.

About OTRS Group

OTRS Group is the manufacturer and world’s largest service provider for the OTRS Service Management Suite, awarded the SERVIEW CERTIFIED TOOL seal of approval. It offers enterprises of all sizes flexible solutions for process and communication management, in order to save time and money. Its customers include Lufthansa, Airbus, IBM, Porsche, Siemens, Bayer Pharma AG, BSI (German Federal Office for Information Security), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil). More than 170,000 companies worldwide use OTRS, including over 40 percent of the DAX 30 companies. OTRS is available in 38 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS Do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the Basic Board of the Frankfurt Stock Exchange. Further information can be found at: www.otrs.com.

About Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. For more information, visit softwareadvice.com

Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Christina Meyer
Phone +49 6172 681988-0
Email pr@otrs.com

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