OTRS Named in Capterra’s Top 20 Most Popular for ITSM Software

Cupertino, CA, April 11, 2019 – Following on the heels of being named a FrontRunnner for IT Help Desk Software, OTRS was just named

Cupertino, CA, April 11, 2019 – Following on the heels of being named a FrontRunnner for IT Help Desk Software, OTRS was just named a Top 20 Most Popular for ITSM Software. Recent awareness about the building brand helps to highlight the company’s recent investment in modernizing its U/X and ability to offer customers the flexibility they crave.

“We are very proud to be named a Top 20 Most Popular for ITSM Software,” says André Mindermann, CEO and Co-Founder of the OTRS Group. “We would like to thank our users for their continues feedback and support. This is a great milestone for us as we continue to work hard on software improvements and UX enhancements to be released by end of this year with OTRS 8.”

Christopher Kuhn, OTRS COO, recently commented on what has made OTRS so widely adopted. In addition to the aforementioned U/X, he said that the service management software is popular because “Compared to competitors, we get teams up and running fast! We’ve really been able to put all the pieces in place to reduce that initial learning curve and give teams the freedom to customize their OTRS Instance faster and more easily when necessary.”

Top 20 Most Popular ITSM Software is an independent assessment that evaluates customer base, number of active users, and social presence to generate a list of market leaders in the ITSM space that offer the most widely adopted solutions. The Top 20 Most Popular ITSM Software is available here.

About OTRS Group
OTRS Group is the manufacturer and world’s largest service provider for the OTRS Service Management Suite, awarded the SERVIEW CERTIFIED TOOL seal of approval. It offers enterprises of all sizes flexible solutions for process and communication management, in order to save time and money. Its customers include IBM, Porsche, Siemens, Bayer Pharma AG, BSI (German Federal Office for Information Security), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil). More than 170,000 companies worldwide use OTRS, including over 40 percent of the DAX 30 companies. OTRS is available in 38 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS Do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the Basic Board of the Frankfurt Stock Exchange. Further information can be found at: www.otrs.com

About Capterra

Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit capterra.com.


Local Contact OTRS:
Rachel Minihan
Telephone: 919-745-9094
Email: rachel.minihan@otrs.com

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Saskia Stähle-Thamm
Phone +49 6172 681988-43
Email pr@otrs.com

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