September 2017


How to Connect OTRS with GitLab

The GitLab Connector is highly useful in software development companies, allowing the customer service team to use OTRS for customer requests and the development department to use GitLab for maintaining the source code, working on open issues and more. Both teams are linked through the connector and joint work is significantly improved.

Read here how to configure the GitLab Connector


OTRS Blog: Encrypt and Sign Notifications in OTRS using PGP

Since the introduction of the Security Toolbox in OTRS 5s, it is possible to decrypt tickets and encrypt and sign notifications in OTRS. This makes all communication in OTRS safer and allows you to protect sensitive content from third parties.

Read more on how to configure PGP encryption for notifications


OTRS 6 Beta: Try it now!

In early September we started the beta phase for the brand new version of OTRS. Test OTRS 6 now and discover its new features.

Read more about the brand new features

Download the new OTRS 6 beta version

Security Advisory: Security Updates Available for all OTRS Versions

A serious vulnerability in the OTRS statistics module has been discovered. This would allow OTRS agents with scripts for statistics to import code into the system, causing system damage or data loss, and to rewrite assigned rights. Please refer to Security Advisory 2017-04. The current patch levels close the hole in the OTRS framework and make your system safe again.

Read all the details about the new patch level releases here

You can download the latest patch level releases here

OTRS on the Road

It’s Almost Time: OTRS at it-sa in Nuremberg

OTRS at it sa

The IT Security expo it-sa will open its doors on October 10–12, 2017 in Nuremberg, Germany. Visit us at stand 515 in hall 10.1!
Get to know STORM powered by OTRS and learn from our experts about the benefits of our cyber security solution.

Order your free fair tickets now

OTRS at the IT Service Management Conference and Exhibition SDI17MX in Mexico

We will be a Gold Sponsor at Mexico’s largest IT Service Management conference on September 28, 2017, in Mexico City. In line with the fast-changing ITSM standards, we are delighted to present you with the OTRS Business Solution™ and happy to use our know-how as its main service provider to help you simplify your internal and external business processes, connect better with your customers and successfully drive change in your company. Visit us at our booth and benefit from an inspiring dialog with our experts!

Read more about SDI17MX here

Visit us @Fusion17 the Annual Conference for IT Service Management Professionals

At FUSION17 we will show our visitors the advantages of the OTRS process management module for company workflows at our booth. See how OTRS simplifies your IT service management and how ITIL-compatible processes of our software will help make your resources secure!

Read more about Fusion17 here

News from the OTRS Academy

OTRS Developer Training (Front End) in November

This two-day training course focusing on OTRS interface design is aimed at front-end developers/web designers and provides important know-how for customizing OTRS interfaces by creating skins (CSS) and themes (HTML).

For more information click here

Become an Expert! Special OTRS Training Courses are Waiting for You in November

In addition to the four-day OTRS Administrator Training course, which provides important know-how on the installation, configuration, customization and maintenance of your system, our courses in November will give you specialized OTRS knowledge and expertise. Our OTRS Expert Training in November focuses on special configuration options and advanced admin settings, whereas our OTRS Expert Training – Process Management course broadens your skillset regarding process management with OTRS.

After completion of the OTRS Administrator Training course, it is possible to have your knowledge certified. Become a certified OTRS Administrator with the OTRS Certification Program.

The next training possibilities are waiting for you here:

OTRS Administrator Training (German)
Date: October 09–12, 2017
Location: Straubing, Germany

OTRS Administrator Training (Chinese)
Date: October 19– 21, 2017
Location: Shenzhen, China

OTRS Administrator Training (German)
Date: 06–09 November 2017
Location: Oberursel, Germany

OTRS Administrator Training (Chinese)
Date: 09–11 November 2017
Location: Shanghai, China

OTRS Expert Training (German)
Date: 13–14 November 2017
Location: Oberursel, Germany

OTRS Expert Training Process Management (German)
Date: 15–16 November 2017
Location: Oberursel, Germany

OTRS Developer Training (Front End) (German)
Date: 20–21 November 2017
Location: Oberursel, Germany