SMM in Hamburg: OTRS presents security solutions for the maritime sector

Oberursel, September 3, 2018 – OTRS AG, the world’s leading provider of process and communication management solutions, will be exhibiting for the first time

IT security is becoming increasingly important in shipping and logistics


Oberursel, September 3, 2018 – OTRS AG, the world’s leading provider of process and communication management solutions, will be exhibiting for the first time at SMM, the world’s leading trade fair for the maritime industry, which takes place in Hamburg from September 4 to 7.

In hall B, booth 164, OTRS will demonstrate STORM, an IT security solution that can be tailored to the needs of shipping companies. STORM stands for Security Threat Operational Response Management and acts as the technical backbone for IT security processes. It defines the specific processes for specific threat scenarios and enables role-based approvals for different user groups. It also allows completely encrypted communication between clearly authenticated users on security-relevant events and documents them in a legally compliant manner.

“Fleets have become digital and are therefore exposed to a higher risk of cyber attacks,” says Jens Bothe, Director Global Consulting at OTRS AG. “A current example is a blackmailing Trojan that attacked a shipping company last year forcing container shipping to be interrupted for weeks and causing damage of up to 300 million dollars. We are sure that with STORM we are presenting a solution that can cover the increased IT security requirements of shipping companies.”

In its product, OTRS AG combines two of its core competencies: the technology for efficient incident management, which has proven itself worldwide for many years in its open source help desk system OTRS; and great expertise in IT security processes, which has been developed through years of close cooperation with authorities such as the Federal Office for Information Security (BSI) and international companies such as ENAV, which is responsible for air traffic control in Italian airspace.

In addition to STORM, OTRS will show another security solution at SMM that helps companies to structure the security-relevant processes required for ISO 27001 certification internally.

More information on how OTRS can structure corporate security can be found here.



OTRS AG is the world’s largest service provider for the OTRS Service Management Suite and offers companies of all sizes flexible process and communication management solutions to save time and money. Its clients include Lufthansa, Airbus, IBM, Porsche, Siemens, Bayer Pharma AG, BSI (Federal Office for Information Security), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil ). More than 170,000 companies worldwide use OTRS amongst them more than 40 percent of the DAX 30 companies. OTRS is available in 38 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong) and OTRS Do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed in the Basic Board of the Frankfurt Stock Exchange. Further information at:

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Saskia Stähle-Thamm
Phone +49 6172 681988-43

Share the Article

Share on facebook
Share on linkedin
Share on twitter
Share on print