The Software Advice: OTRS named FrontRunner for ITSM software

Cupertino, November 4, 2020 – OTRS Group today announced that it has been named a FrontRunner for ITSM software by Software Advice.

Cupertino, November 4, 2020 – OTRS Group today announced that it has been named a FrontRunner for ITSM software by Software Advice. Front Runners is designed to help businesses find the right software for their needs.

“We are delighted to be recognized as a frontrunner in ITSM software,” said André Mindermann, CEO and co-founder of OTRS Group. “Especially now, it is important that companies survive the changes resulting from the Corona crisis. Therefore, we are glad to be able to provide them with flexible software that facilitates essential IT support in the office or remotely.”

OTRS appeals to businesses of all sizes, because the ITSM software is available as a managed version, as well as on-premise, and can be flexibly adapted to business needs. The automation features help small- through enterprise-sized businesses reduce administrative overhead so that employees can concentrate on their core tasks. 

The FrontRunner report evaluates verified end-user ratings and product data and positions the best products based on usability and user recommendations for small businesses. For a product to qualify, it must have had at least 20 individual user reviews in the last 24 months, be a stand-alone ITSM software, and demonstrate Incident Management, Change Management and Problem Management capabilities.

The FrontRunner Report overview of IT help desk software is available at:

More information about OTRS can be found here.



OTRS Group is the manufacturer and the world’s largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval.

It offers flexible solutions for process and communication management to companies of all sizes, saving them time and money. Among its customers are Lufthansa, Airbus, IBM, Porsche, Siemens, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota, Hapag Lloyd and Banco do Brazil (Bank of Brazil). OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see


Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Saskia Stähle-Thamm
Phone +49 6172 681988-43

Share the Article

Share on facebook
Share on linkedin
Share on twitter
Share on print