The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

20 YEARS OTRS
Collaboration
Passion
Success
Experience
Competence
Software Solutions
Development
Customer Focus
Ambition
Passion
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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!

Investors

What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.

Career

Learn about our culture. We live this philosophy. Find career opportunities and job openings.

Press

Our current press releases and what the media has to say about us. Press material at your fingertips..

Press

alarm clock
10/10/2024

CrowdStrike Incident Has Shaken Companies Awake: 93 Percent Increased Security Precautions Afterwards

Our latest survey results reveal that following the CrowdStrike incident, 93 percent of organizations have taken steps to be better prepared for the future….
07/11/2024

[US] AI is Changing the Role of ITSM Workers: IT Pros Anticipate Better Service, Fewer Service Jobs

Few IT professionals believe that AI chatbots can completely replace humans in IT service. They are less certain about the impact of AI on…
07/11/2024

[APAC] AI is Changing the Role of ITSM Workers: IT Pros Anticipate Better Service, Fewer Service Jobs

Few IT professionals believe that AI chatbots can completely replace humans in IT service. They are less certain about the impact of AI on…