OTRS Gets to Work – Our CSR Activities

Responsibility is one of the four cornerstones of our corporate culture and thus an integral part of what is important to us when dealing with each other and upholding our values.

We regard it as an essential factor to corporate success in the traditional sense, but we are also aware of our social responsibility. With our social commitment, we not only want to make our contribution, but also act with conviction and passion.

Our corporate social responsibility (CSR) activities are characterized by active participation and a sense of community. As a company headquartered in Oberursel, Germany, we have decided to support disadvantaged groups and projects.

From Ice Princesses and Princes

Our first CSR project came into being during the run-up to Christmas 2018. The association “Die Arche – Christliches Kinder- und Jugendwerk e. V.” is committed to combating child poverty and providing socially disadvantaged children with a variety of leisure activities, food, learning opportunities and carefree moments in their often difficult lives.

We wanted to be part of this, so in December, we asked for the children’s Christmas wishes. Contrary to our expectations, they were not interested in toys or clothing. They wanted to go ice skating together. And so we headed to the ice rink on January 9, 2019 with the children. OTRS AG financed the event, including food and travel.

A total of five of our employees accompanied the children on this fun day. In the end, we were no longer sure who became more of an ice princess or prince – the kids or our colleagues.

Girl Power at OTRS

On March 28, 2019, it was again Girls’ Day for companies and universities!

Diversity and equality have always been major focuses at OTRS Group, so we wanted to embrace the day and make our contribution to the younger generation.

This year it was OTRS Group’s first involvement in the world’s largest career orientation project for schoolgirls. We were really excited and looking forward to what awaited us.

“Our” girls were given an overview of OTRS and of various departments in which they were able to gain first impressions of our developers’, project managers’ and IT support work through several interactive presentations. We were delighted with the motivation of the girls — at the end of the day, they were able to explain the added value of a ticket system for companies quite well.

A Day with an Impression

Dealing with the subject of dying is difficult for many people. And yet it belongs to life, so it cannot be avoided. A dignified last few moments without pain is probably the wish of everyone. Making this possible, as well as to accompanying and supporting the dying person’s relatives, is the big and important task of a hospice.

If children are affected, this is particularly difficult, but also particularly necessary. Therefore a social engagement in this area was a real matter of the heart for us. The children’s hospice Bärenherz in Wiesbaden is one of a few of these facilities in Germany.

This day had a long-lasting effect on us. A statement by a member of the hospice staff particularly impressed us, “…despite everything, there is a lot of life here….”

Run smoothly – Run OTRS

That was our motto at this year’s J.P.Morgan Run — at least on the T-shirts. Actually, like all runners, we were not only interested in the personal sporting experience, but also in doing something good with our participation. For each runner, two euro went to the Stiftung Deutsche Sporthilfe and the Deutsche Behindertensportjugend. J.P.Morgan then doubles the sum.

In addition, this sporting event makes a contribution to enhancing values such as team spirit, communication, collegiality, fairness and health. The run in Frankfurt among the largest in the world and took place for the 27th time in 2019. The course runs 5.6 kilometres through Frankfurt’s city center. This year, a total of 62,772 runners from 2,282 companies took part.

OTRS Group provided five runners, each of whom took 43 minutes to cover the specified distance.

Nourishing Hearts
and Minds

In July 2019, a team of OTRS Group employees gathered at the Dorothy Day Soup Kitchen. The soup kitchen has been serving the local community for more than 30 years, providing a warm noontime meal and supportive environment to those in need.

Upon arrival, OTRS Group was quickly set to work – opening cans, peeling vegetables, organizing dishes and such. Guests then brought the kitchen to life when they arrived, and the OTRS team made sandwiches, scooped cantaloupe and shared warm welcomes. The overwhelming sentiment among team members can be captured by a quote found on the Dorothy Day Soup Kitchen website from Mother Theresa: If you can’t feed 100 people, then feed just one.

Everyone ended the day feeling motivated to remember the experience and to continue giving back in their own home towns.