December 2024 EasyVista Successfully Completes Acquisition of a Majority Shareholding in OTRS Group, Reaffirming its Ambition to Become a Global Leader in IT Solutions EasyVista announces the successful completion of its acquisition of a majority shareholding in OTRS Group…. read more
December 2024 [US] IT Security is Gaining Importance in the Boardroom The third part of the “OTRS Spotlight: Corporate Security 2024” survey suggests that more is being invested in IT security than in the previous… read more
December 2024 [APAC] IT Security is Gaining Importance in the Boardroom The third part of the “OTRS Spotlight: Corporate Security 2024” survey suggests that more is being invested in IT security than in the previous… read more
August 2024 [SP] ¿De qué forma la ITSM y la IA revolucionan a las dependencias de gobierno? Luciano Alves de Oliveira, General Manager of Brasil and Portugal at OTRS Group, explains how ITSM and AI are changing the work of government… read more
July 2024 [PT] IA requer novas habilidades para os profissionais de atendimento a clientes Clientesa reports on our latest survey results, revealing that AI leads to customer service professionals requiring new skills…. read more
July 2024 [PT] IA vai melhorar o desempenho dos profissionais de TI, diz pesquisa AI will change the way ITSM professionals work and the skills they need, the third part of the “OTRS Spotlight: IT Service Management 2024″… read more