OTRS Group
Manage­ment

Visionaries, doers, enthusiasts and problem solvers – they are many things. Above all, however, our managers believe in creating a free-thinking company that supports the development of individual personalities. Their experience and competence creates room for development. For our employees. For the benefit of our customers.

Portrait of Andre Mindermann, CEO of OTRS Group
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Get to know André Mindermann

André Mindermann

Chief Executive Officer (CEO)
Co-founder, Chairman of the Executive Board

“Whoever does not strive for greatness will never attain greatness.”
OTRS Group gives me the opportunity to transfer my vision of an open society to the microcosm of a company. This requires the ability to change and a willingness to take risks; and these in turn require openness to express and understand a variety of opinions as well as the ability to discuss these. This is how we create opportunities for continuous growth and learning.
Portrait of Christopher Kuhn, COO of OTRS Group
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Christopher Kuhn

Chief Operations Officer (COO)

“The value of a dialogue depends primarily on the diversity of competing opinions.”
To me, OTRS Group represents exactly what and how I have always wanted to work: With great openness and a willingness to reposition oneself again and again; to meet the challenges of our customers and to act in a team of like-minded people, beyond hierarchies and competition; and to experience liberation through criticism of one’s own ideas, because the future is open! Or in the words of Poppers: “The value of a dialogue depends above all on the diversity of competing opinions.”
Portrait of Sabine Lüders, CHRO & CMO of OTRS Group
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Sabine Lüders

Chief Human Relations Officer (CHRO) & Chief Marketing Officer (CMO)

“Chance favors the prepared mind.”

I’ve always liked that concept. If we want to gain new ideas, we have to leave the beaten path and embrace other ways of thinking or behaving. Therefore it is worthwhile to observe ourselves and to approach things in a way that inspires our imagination. At OTRS Group, we promote such a culture of ideas.

Portrait of Benjamin Mueller, CTO of OTRS Group
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Benjamin Müller

Chief Technology Officer (CTO)

„Innovation distinguishes between a leader and a follower.“ – Steve Jobs

At OTRS Group, we embrace core values that empower every employee to make ideal use of their knowledge. We foster a culture of collaboration, where teamwork and open communication are paramount. We believe in continuous learning and improvement, enabling our team members to think outside the box and revolutionize the way we solve problems. This unique culture fuels the exchange of ideas, facilitates cross-functional teamwork, and ultimately drives innovation across the organization. Together, we strive to deliver exceptional solutions that transform industries and enhance user experience.

Andreas Bender
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Andreas Bender

Vice President Consulting

„Enjoying success requires the ability to adopt. Only by being open to change, will you have a true opportunity to get the most out of your talent.“

As the “face to the customer”, consultants are caretakers and showmen. We are the experts who turn the right screws with our customers to get the most out of the OTRS solutions – always in a solution-oriented way. Consultants take care of training future OTRS users and administrators and share their accumulated knowledge. So that our customers have the freedom to use OTRS solutions exactly how and where they need it, regardless of department or industry. As showmen, we easily manage the balancing act between expertise and humor in everything we do.

Portrait of Jens Bothe, Vice President Information Security of OTRS Group
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Jens Bothe

Vice President Information Security

„Expect the worst, hope for the best.“

Security is of central importance to both businesses in general and software solutions. The OTRS Group IT security team focuses on ensuring the confidentiality, integrity and availability of information within their area of responsibility and working in partnership with cyber defense teams and security researchers. We place a high priority on the security of our products and platforms to ensure that OTRS remains secure and reliable. Our cybersecurity and defense customers benefit from our expertise and the added value of using our security solutions.