Visionaries, doers, enthusiasts and problem solvers – they are many things. Above all, however, our managers believe in creating a free-thinking company that supports the development of individual personalities. Their experience and competence creates room for development. For our employees. For the benefit of our customers.
Chief Executive Officer (CEO)
Co-founder, Chairman of the Executive Board
Chief Operations Officer (COO)
Chief Technology Officer (CTO)
At OTRS Group, we embrace core values that empower every employee to make ideal use of their knowledge. We foster a culture of collaboration, where teamwork and open communication are paramount. We believe in continuous learning and improvement, enabling our team members to think outside the box and revolutionize the way we solve problems. This unique culture fuels the exchange of ideas, facilitates cross-functional teamwork, and ultimately drives innovation across the organization. Together, we strive to deliver exceptional solutions that transform industries and enhance user experience.
Chief Human Relations Officer (CHRO) & Chief Marketing Officer (CMO)
I’ve always liked that concept. If we want to gain new ideas, we have to leave the beaten path and embrace other ways of thinking or behaving. Therefore it is worthwhile to observe ourselves and to approach things in a way that inspires our imagination. At OTRS Group, we promote such a culture of ideas.
Vice President Consulting
As the “face to the customer”, consultants are caretakers and showmen. We are the experts who turn the right screws with our customers to get the most out of the OTRS solutions – always in a solution-oriented way. Consultants take care of training future OTRS users and administrators and share their accumulated knowledge. So that our customers have the freedom to use OTRS solutions exactly how and where they need it, regardless of department or industry. As showmen, we easily manage the balancing act between expertise and humor in everything we do.
Vice President Information Security
Security is of central importance to both businesses in general and software solutions. The OTRS Group IT security team focuses on ensuring the confidentiality, integrity and availability of information within their area of responsibility and working in partnership with cyber defense teams and security researchers. We place a high priority on the security of our products and platforms to ensure that OTRS remains secure and reliable. Our cybersecurity and defense customers benefit from our expertise and the added value of using our security solutions.
Vice President Finance
Financial data of a company is exciting, challenging and by no means dry matter. Understanding it is like controlling the radar of a ship in the darkness. Correctly prepared and interpreted, entrepreneurial decision-making paths open up and help us to keep the helm under control. By standardizing processes and continuously improving quality, we make our contribution to the entrepreneurial community and focus on providing security for those involved – our customers and employees.
Vice President Software Development
Developing software requires a very special type of passion and creativity. OTRS is programmed in PERL, the first postmodern programming language. Larry Wall has described PERL as a humble servant who wants to support many different people without restricting their freedom. That’s also how we develop OTRS: it’s the heartbeat of our business, and it reflects our freedom to do what we think is useful.
Chairman of the Supervisory Board and Co-founder
Without a taste for the unknown, you cannot start and run a successful business. However, soon after its founding comes the need to expand and preserve, which requires clear expertise and a focus on the resilience of all structures. With my experience as a founder (not just at OTRS Group), I make a major contribution by balancing this ambivalence of the “opportunity of the new and uncertain” against the need to “secure and continue the existing” to ensure long-term preservation and momentum for OTRS.
- Bachelor of Business Administration (BBA)
- 2007 Founder, BankM
- 1998 Management Board, Concord Investmentbank AG
- 1995 M&A Professional, HypoVereinsbank
Prof. Dr. Oliver Hein
- Computer Science degree
- 2009 Professor, Central Hesse University of Technology
- 1999 Managing Partner, Hein & Cie. Venture Management GmbH
- 1997 Managing Partner, Taurus Ventures Corp. Ltd., Boston