OTRS Group
Management
Visionaries, doers, enthusiasts and problem solvers – they are many things. Above all, however, our managers believe in creating a free-thinking company that supports the development of individual personalities. Their experience and competence creates room for development. For our employees. For the benefit of our customers.
Muriel Gellf
Chairwoman of the Management Board
Embracing change and being curious have always been a great source of motivation and inspiration for me. OTRS truly has an outstanding culture and a team of highly passionate and dedicated people in the field of IT solutions platforms. I am thrilled to now support the management team and the close connection between OTRS and EasyVista at the executive level, and to work with such amazing teams, while looking forward to the opportunities that will come as we build a world-class champion in this field together!
Christopher Kuhn
Chief Operations Officer (COO)
To me, OTRS Group represents exactly what and how I have always wanted to work: With great openness and a willingness to reposition oneself again and again; to meet the challenges of our customers and to act in a team of like-minded people, beyond hierarchies and competition; and to experience liberation through criticism of one’s own ideas, because the future is open! Or in the words of Poppers: “The value of a dialogue depends above all on the diversity of competing opinions.”
Sabine Lüders
Chief Culture and Value Officer
I’ve always liked that concept. If we want to gain new ideas, we have to leave the beaten path and embrace other ways of thinking or behaving. Therefore it is worthwhile to observe ourselves and to approach things in a way that inspires our imagination. At OTRS Group, we promote such a culture of ideas.
Cristina Zenati Costanzo
Global Chief People Officer
As Group Chief Human Resources Officer, I am committed to advancing a talent-driven HR strategy grounded in sustainability, inclusion, and equity. I firmly believe that the complementarity of our people’s strengths is a critical enabler of sustainable growth and a key source of innovation, allowing us to create long-term value for our employees and for the markets we serve. OTRS represents an exceptional environment for bringing this vision to life, offering a truly inspiring platform to deliver a rich and meaningful employee experience.
Andreas Bender
Senior Vice President Business Transformation and Innovation
As the “face to the customer”, consultants are caretakers and showmen. We are the experts who turn the right screws with our customers to get the most out of the OTRS solutions – always in a solution-oriented way. Consultants take care of training future OTRS users and administrators and share their accumulated knowledge. So that our customers have the freedom to use OTRS solutions exactly how and where they need it, regardless of department or industry. As showmen, we easily manage the balancing act between expertise and humor in everything we do.
Jens Bothe
Vice President Information Security
Security is of central importance to both businesses in general and software solutions. The OTRS Group IT security team focuses on ensuring the confidentiality, integrity and availability of information within their area of responsibility and working in partnership with cyber defense teams and security researchers. We place a high priority on the security of our products and platforms to ensure that OTRS remains secure and reliable. Our cybersecurity and defense customers benefit from our expertise and the added value of using our security solutions.