The OTRS Group is the manufacturer of the world’s largest service management suite, OTRS. The company consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong) and OTRS do Brasil Soluções Ltda. (Brazil).
The company was founded on open-source principles in 2003. In order to offer OTRS Support to a large group of interested parties, the OTRS Group has since established itself internationally and offers a business solution comprised of the software platform, Feature Add-ons and a comprehensive service portfolio.
The steadily increasing number of employees and subsidiaries represent company growth. Said growth has been achieved through years of focusing on technical know-how and building industry knowledge. Our growth, including the addition of new employees, expands our commitment to the success of our customers.
The history of OTRS is special, as special as its employees and software platform. Is it a coincidence that the demand for OTRS is constantly increasing? Absolutely not: after all, as Louis Pasteur said, “Chance favors the prepared mind.”