The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.


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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


Helpdesk trends

IT Service Management Trends 2021

Cupertino, January 13, 2021 – The past year has turned the world upside down, leading to inevitable changes in many areas, including IT Service…
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IT and business trends for 2021

Cupertino, December 7, 2020 – The year 2020, which was strongly influenced by the Corona crisis, is coming to an end. …

Black Friday: How consumers can safely make bargains online

Cupertino, November 23, 2020 – On Black Friday, cyber attacks on online stores are around 70 percent higher than on other days….