The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.


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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


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On workflows in the pandemic, barriers to process automation and BPM trends for 2022 – the OTRS Group Spotlight on BPM

Cupertino, CA November 29, 2021 – What is the state of workflows and business process automation in enterprises?…
black friday security tips

Black Friday & Cyber Monday: These 4 Security tips reduce cybercrime risk for businesses

Cupertino, November 17, 2021 – Brick-and-mortar and online retailers around the world are currently launching their Black Friday and Cyber Monday promotions…
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Cybersecurity Month: OTRS Group Focuses on Security Processes

Cupertino, October 20, 2021 – October is Cybersecurity Month – from the European ENISA to the American CISA, global organizations are currently raising awareness…