The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

20 YEARS OTRS
Collaboration
Passion
Success
Experience
Competence
Software Solutions
Development
Customer Focus
Ambition
Passion
Let's celebrate
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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!

Investors

What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.

Career

Learn about our culture. We live this philosophy. Find career opportunities and job openings.

Press

Our current press releases and what the media has to say about us. Press material at your fingertips..

Press

05/16/2024

AI Hype in ITSM: High Potential, High Workload for IT Teams, New Data Reveals

The first part of this year’s OTRS Spotlight: IT Service Management shows: Nearly 3 times as many U.S. IT teams as last year want…
01/18/2024

Cybersecurity 2024: Tools Must Be Easier to Integrate

How and which tools security teams use and how well they work together is examined in the third part of the “OTRS Spotlight: Corporate…
12/05/2023

Businesses Are Not Gaining Ground Against Security Incidents in Comparison to 2022

OTRS survey: 44 percent of U.S. security professionals believe their organization is optimally prepared for security incidents Incident response at its limit: Rising number…