The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.


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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


people talk on the phone

OTRS Survey: 82 percent work at least as productively at home as in the office

Cupertino, June 18, 2020 – Questions about the advantages and disadvantages of the home office and whether the corona crisis will lead to employees…
women working in front of a laptop in her living room

OTRS Survey: Majority believes that the Corona crisis has triggered a home office trend

Cupertino, June 9, 2020 – Many employees who normally work in an office have discovered the advantages of the home office for themselves during…
woman smiling holding glass mug sitting beside table with MacBook

OTRS Group: Six steps to the right remote help desk solution

Cupertino, May 5, 2020 – In the future, more and more people will work from home. In fact, in Germany, a new law has…