The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.


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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..



How Customer Support Increases Customer Loyalty in Times of Crisis

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Krankmeldungen, Urlaub, Homeoffice & Co: Drei Komponenten für resiliente Workflows in Stresszeiten

Sick leave, vacation, home office: Three components for resilient workflows in times of stress

Cupertino, CA, August 2, 2022 – A large number of unplanned corona-related sick calls and the summer vacation season are currently causing high absence…

Prepare for cyber attacks in time: Systematic Security Incident Management in 6 Steps

Cupertino, CA, June 20, 2022 – The United States-based CISA (Cybersecurity & Infrastructure Security Agency) just released a joint Cyber Security Advisory (CSA) with…