The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


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OTRS offers companies four tips on how they can provide good service to their customers on public holidays

Cupertino, CA, May 8, 2019 – Memorial Day and the Fourth of July are approaching, marking the beginning of summer vacation season. What may mean relaxation for employees could quickly become a test of patience for customers who have urgent problems. …

OTRS AG publishes annual report for 2018: Strong growth in profit and revenue / New product strategy shows sustained effect

Oberursel – Germany, May 2, 2019: OTRS AG (ISIN DE000A0S9R37) published its 2018 annual report and forecast for the current fiscal year today….
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OTRS Named in Capterra’s Top 20 Most Popular for ITSM Software

Cupertino, CA, April 11, 2019 – Following on the heels of being named a FrontRunnner for IT Help Desk Software, OTRS was just named a Top 20 Most Popular for ITSM Software. …