The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..



OTRS Group Named Winner of the Coveted InfoSec Awards during RSA Conference 2020

SAN FRANCISCO, FEBRUARY 26, 2020 – OTRS Group Wins INCIDENT MANAGEMENT AWARD with STORM in 8th Annual InfoSec Awards at #RSAC 2020…
people sitting down near table with assorted laptop computers

Software Study: 62 percent consider personalization very important

Cupertino, February 4, 2020 – Software personalization pays off! This is the result of a global study by OTRS Group. …
silhouette of trees and trees

How public authorities should deal with security risks

Cupertino, January 22, 2020 –Ransomware attacks that caused crippling downtime for New Orleans, Louisiana; Pensacola, Florida; and Jackson County, Georgia demonstrate how the public…