The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


people gathering during nighttime

OTRS Group gives six tips for safe on-line purchasing

Cupertino, December 18, 2019 – As is well known, online shops are booming at Christmastime. Instead of waiting in long queues forever, gifts are…
person writing sale sign

Customer Experience Wins During Black Friday / Cyber Monday

Cupertino, CA, November 27, 2019 – Businesses who hope to earn a portion of the predicted USD 9 billion in revenue to be generated…
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OTRS AG named official CVE Numbering Authority for OTRS and ((OTRS)) Community Edition

Cupertino, November 21, 2019 – OTRS AG is now the “CVE Numbering Authority” (CNA) for all OTRS products. …