The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


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Holiday season: How companies make it easier to work with temporary workers

Cupertino, November 5, 2019 – The holidays are approaching and online shops are booming. …
man sitting on chair using gray Toshiba ThinkPad

OTRS survey: 61 percent of companies report at least weekly IT security incidents

Cupertino, October 8, 2019 – October is Cyber Security Awareness Month. To gain a better understanding of cyber security handling, the OTRS Group conducted…
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Penalties for breaches of data protection are on the increase

Cupertino, September 24, 2019 – Grey market suppliers are not a new phenomenon. The booming SaaS industry is creating space for more and more…