The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


woman wearing black framed sunglasses

Working While Traveling? Danger Lurks.

Cupertino, July 11, 2019 – More and more often, people are escaping the summer heat to work not only in the office, but also on their balcony, in the swimming pool, at holiday resorts or wherever air conditioning is offered. …
three round analog clocks and round gray mats

Digital transformation: Lack of budget is the main reason for delaying digital transformation

Cupertino, CA, June 18, 2019 – A large number of German (27 percent) and American (29 percent) companies are on the way to completing digital transformation, estimating that they have finished 75% of their plans. …
people inside brown concrete building

OTRS offers companies four tips on how they can provide good service to their customers on public holidays

Cupertino, CA, May 8, 2019 – Memorial Day and the Fourth of July are approaching, marking the beginning of summer vacation season. What may mean relaxation for employees could quickly become a test of patience for customers who have urgent problems. …