The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.


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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..



EU-US Privacy Shield stopped: OTRS AG gives security tips to aid US businesses in complying with data transfer requirements

Cupertino, July 30, 2020 – The EU-US Privacy Shield, which had legitimized the exchange of personal data between the EU and the US, was…
Business Team Meeting Connection Digital Technology Concept

Study: Over 38 percent of employees need at least one hour extra a day to cover for a co-worker

Cupertino, July 16, 2020 – According to an OTRS Group study , more than half of all employees (51 percent) have to take over…
people talk on the phone

OTRS Survey: 82 percent work at least as productively at home as in the office

Cupertino, June 18, 2020 – Questions about the advantages and disadvantages of the home office and whether the corona crisis will lead to employees…