The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


otrs 8 banner do it you way

OTRS Group presents version 8 of its service management suite OTRS

Cupertino, March 27 – Today OTRS Group launches its new release OTRS 8. …
black and gray laptop computer beside black smartphone

What companies can do to make home office work safe and efficient

Cupertino, March 16, 2020 – At the moment, all employees who can work flexibly from home consider themselves lucky. …

OTRS Group Named Winner of the Coveted InfoSec Awards during RSA Conference 2020

SAN FRANCISCO, FEBRUARY 26, 2020 – OTRS Group Wins INCIDENT MANAGEMENT AWARD with STORM in 8th Annual InfoSec Awards at #RSAC 2020…