The OTRS Group

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Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.

The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!

Career

Learn about our culture. We live this philosophy. Find career opportunities and job openings.

Press

Our current press releases and what the media has to say about us. Press material at your fingertips..

Press

Muriel Gellf, Chairwoman of the Management Board
09/16/2025

OTRS AG: Change in Executive Management

The Supervisory Board of OTRS AG is pleased to announce the appointment of Muriel Gellf as the company’s new Chairwoman of the Management Board….
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06/25/2025

[APAC] SMB IT in Malaysia: Strategic Ambitions Meet Operational Hurdles

The new global report by EasyVista and OTRS shows many Malaysian SMBs lack mature ITSM practices. Despite strong strategic intent, tool silos, talent shortages,…
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06/24/2025

SMB IT at a Breaking Point: Only 12% Have Mature ITSM Frameworks to Deal with Increasing IT Complexity

The new global report by EasyVista and OTRS shows many SMBs lack mature ITSM practices. Despite strong strategic intent, tool silos, talent shortages, and…
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