The OTRS Group

Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.


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The Company

Who we are and where we want to go! Where we came from, what we stand for and how we get involved in the world!


What you need to know about OTRS AG. Stock information. Success indicators. Information on our financial reports.


Learn about our culture. We live this philosophy. Find career opportunities and job openings.


Our current press releases and what the media has to say about us. Press material at your fingertips..


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Customer service executives prioritize processes, data and breaking down silos

Ahead of the purchasing chaos of the holiday season, OTRS Group’s survey finds connecting with customers on the channels they prefer poses the biggest…
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Corporate security: Protective measures lag behind increased threat level

The threat situation in the cyber space has further intensified, but the IT security of many companies is not up to the task, the…
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OTRS Group Survey: What’s winning with Multi-Channel & Self-Service

In addition to traditional communication channels, Facebook is becoming increasingly popular among businesses communicating with customers….