OTRS in the Media
June 2024
As AI advances, the responsibilities of IT teams in Mexico are ever-increasing, reports ComputerWeekly.es.
June 2024
IT Fórum 365 reports on OTRS survey results: In Brazil, 69% of IT teams decide on the introduction of AI tools, but many of
June 2024
Marketing Hoy reports that IT teams in Mexico are overwhelmed by inquiries about AI tools and services, according to new data by OTRS Group.
May 2024
Jens Bothe, in his article for ITBusiness, addresses how financial organizations need to set up their risk and incident management as the new EU
May 2024
In this article for SEGS.com.br, Luciano Alves de Oliveira explains how knowledge-centered service (KCS) is transforming insurance companies’ customer service interactions.
May 2024
TI Inside reports that in Brazil, more than twice as many IT teams as last year want to incorporate AI in the next 12
May 2024
CIO Mexico cites the first results of the “OTRS Spotlight: IT Service Management 2024” study and reports that in Mexico, nearly twice as many
April 2024
In his article for ClienteSA, Luciano Alves de Oliveira explains how time and information management are intertwined, why they’re important, and how companies can
April 2024
In the second part of his exploration of self-service, published by SiliconWeek and MSN, Francisco Cruz delves into the benefits and gives companies tips
April 2024
For the readers of Revista Empresarial & Laboral, Francisco Cruz explains what self-service is, the functions a self-service portal should have, and how it