I joined OTRS in 2021. Looking for the job, I had two objectives: being able to work freely (without micromanagement) from home and to work with my favorite technologies.
OTRS Group offered both.
Software development is a powerful skill! With a few keystrokes, you can do so many things that are difficult if not impossible to do. OTRS Group offers opportunities to use your own skills and continue growing.
Communication is vital to maintaining a team setting. A quick daily meeting helps to keep everyone focused on the team goal. Also, optional pair programming builds relationships and technical skills while accomplishing a set goal. To build relationships further, OTRS Group allocated time and money to make frequent personal team meetings possible.
Usually, I get up in the morning, check my emails and chat while having breakfast. After that, I drop off my child at kindergarten and continue to work on ongoing tasks. That includes having daily meetings to see what others are struggling with or have accomplished. Pair programming sessions to support each other are also part of our daily routine.
Recently, I had an interesting performance improvement assignment in which I was able to make dramatic performance improvements when exporting many tickets at the same time.