OTRS Career Stories.
Learn more about Yvonne’s journey.

Assistant to the COO

When did you join OTRS Group, and why did you choose us?

I joined OTRS Group in 2016, the 22nd of February. I had had an eventful time with many ups and downs in my past company that had been threatened with closure for more over 6 years: This finally happened. In OTRS Group, I found a trustworthy global player, built on a solid foundation, that offered me flexibility and provided challenging work. And the most important: OTRS Group looked like a working family, where I could find peace, freedom and a place where all my skills seemed to be needed.

Why did you become an Assistant to the COO, and what is special about this job for you?

I enjoy using my organizational skills. As the assistant of the COO, I need to master so many different and multiple tasks, so it will never ever be boring! In this job, you need to support your boss as well as possible and keep his back free so that he may concentrate on the real important stuff. It is a challenging and versatile task, and that is what it makes this job so enjoyable.

At OTRS Group, we mainly work from home office, how do you still manage to maintain a team feeling?

OTRS Group works as family, even from home. We find many solutions to meet — in person for some teamworking days during the year (e.g., our company event),on the phone, remote or online. There is always someone to reach out to who can assist. We have chat functionalities and quick communication ways. And, not to be forgotten, regular remote meetings and sometimes kitchen chats.



How does a perfect working day start for you?

A perfect workday day (after a tasty, but not always healthy, breakfast and a big cup of coffee) starts always with a smile from one of my colleagues, even if it is remote ☀️.

Can you tell us three qualities one should have when joining OTRS?

  • Be flexible! We are an agile company with short distances and resourceful colleagues, who often have new ideas – as promised: we try them out 🙂.
  • Don’t be a hermit – there are so many events and possibilities to see the others, so you should like to meet people.
  • Love Challenges! We are still growing. We are developing not only our product, but also internal processes, and we are always creative and open minded!

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