Automated workflows for security incidents save critical time when responding to incidents
Cupertino, October 20, 2021 – October is Cybersecurity Month – from the European ENISA (European Union Agency for Cyber Security) to the American CISA (Cybersecurity & Infrastructure Security Agency), global organizations are currently raising awareness about cyber threats through various campaigns and by highlighting solutions on how people and companies can reduce risks from cyberspace. OTRS Group underlies the importance of security processes and strengthens its SOAR software STORM powered by OTRS with new features.
Finding the right security tools and processes
Securing companies against cyberattacks is no simple task: it requires a range of tools that secure different areas of an IT architecture. Firewalls and antivirus software, for example, provide defense; monitoring tools help detect hidden attacks; and public key infrastructures enable the encrypted exchange of data. All in all, the protection of sensitive data and IT systems can only succeed if a suitable combination of tools and procedures as well as human awareness of the threats is found. However, defense is only one area that needs to be thought about: What to do if a security incident occurs despite the tools and measures in place is another.
Defined security processes save time if an incident occurs
Even if companies have set up many things to reduce threats, the processes in the event of a security incident should be thought through, defined and supported by powerful SOAR software, such as STORM powered by OTRS. This ensures companies can react quickly and appropriately. If you have to ask yourself what to do or who to inform in a crisis situation, you lose important time and run the risk of making the situation even worse by making mistakes.
STORM: Acting securely in a crisis with SOAR software
SOAR stands for Security Orchestration, Automation and Response. With SOAR software, companies can orchestrate their security systems, automate security processes and thus react in a targeted, fast and secure manner in the event of a crisis. STORM, the SOAR software from OTRS Group, offers not only the automation of processes for security teams, but also audit-proof communication in the event of security incidents.
Currently, OTRS Group has strengthened its SOAR software STORM with 17 new features that support cyber security teams in the following topics:
- Classify confidentiality of information according to the TLP protocol and standard taxonomies.
- Encrypt, sign, inform: Improved end-to-end encryption with PGP and S/MIME and predefined recipient lists to quickly inform process participants.
- Faster visibility and simplified workflows: New productivity features save valuable time and simplify spam and virus prevention workflows.
- Integration of hardware security modules (HSM): Secure handling of cryptographic keys through HSM use.
- Automation of routine activities in security analysis.
- Faster overview and simplified workflows: Integration of third-party applications via open web service standards.
For more information on cybersecurity topics and the SOAR software STORM, visit the OTRS Group website:
About OTRS Group
OTRS Group is the manufacturer and the world’s largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval.
It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.