New General Manager to Grow North American Presence and Worldwide Sales
April 14, 2010 — OTRS, the world’s leading provider of open source Service Management and ITSM solutions, today announced the appointment of Paul Salazar as the General Manager of OTRS Inc.. Mr. Salazar will apply his wealth of experience in global markets to manage OTRS growth in North America and worldwide.
“The economic turnaround is opening the way to global expansion of our service management and customer service solutions,” said André Mindermann, CEO of OTRS. “Increased business demand and a steadily rising number of OTRS downloads in North America are clear signs that going deeper into the US market will yield an especially strong return of investment. As the first certified open source software to track and support change management processes and roles as defined by ITIL, we offer one of the most affordable and versatile helpdesk solutions in the market today.””IT is becoming a service, with standardized delivery and compliance. Our multi-lingual customer-centric approach will lead to increased global adoption of OTRS software and services,” said Paul Salazar, General Manager of OTRS. “Businesses recognize the value of IT solutions that solve genuine customer needs. In today´s economy, companies see service management as a strategic point of differentiation and are seeking effective and reliable solutions to deliver this.”
As General Manager, Mr. Salazar is responsible for the growth of OTRS market share in North America, and for worldwide sales and marketing. He brings executive experience in cloud computing, open source software, database technology, and on-demand applications. Prior to OTRS, Salazar had served as VP of Corporate Marketing at Greenplum, and VP of Customer and Community Development at Coghead. He has also held senior director-level roles at Spike Source, Red Hat, and Cygnus Solutions in marketing, product management, business development, and support. He started his career as a hardware design engineer at Ampex Corporation. Mr. Salazar holds BS and MS degrees in Electrical Engineering from Stanford University, and an MBA from the Stanford Graduate School of Business.
OTRS is the world’s leading provider of open source Service Desk solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). Founded in Germany in 2003, OTRS has offices in Europe and South America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services.
The core OTRS product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit www.otrs.com.
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