Customer Solutions - OTRS

Service Engineer (f/m/d)

Location: Germany

OTRS is not only attractive as a software, but our career opportunities are also highly desirable! As the service provider and manufacturer of the world‘s leading service management solution OTRS, we are looking for new team members.

What you can expect:

As an OTRS Service Engineer you will be part of an international team providing the best OTRS support to our customers worldwide. You will use your technical expertise for the following tasks:

  • You are the contact person and first point of contact for our worldwide OTRS customers.
  • You are responsible for the initial processing and, if necessary, resolution of customer issues, if necessary in cooperation with the L2 team.
  • You create FAQ entries and maintain knowledge databases.
  • Together with your colleagues you qualify and plan the service requests from the customer side and implement them.
  • We are also looking forward to your contribution to concepts for functional and/or technical tasks around the OTRS products and services.

This is you:

Do you enjoy integrating business and IT in direct customer contact? Then you certainly meet the following requirements:

  • You have either successfully completed training or a degree in IT or have equivalent expertise, knowledge and skills.
  • You are service-oriented and have already had contact with ticket systems (ideally OTRS).
  • You have also already gained knowledge in the areas of Linux and SQL databases.
  • You are able to analyze complex issues and present them in a comprehensible way, both verbally and in writing.
  • You have a good command of English and another (native) language, both written and spoken.

Your benefits

30 days leave
Company bike leasing
Company laptop
CSR: 2 days paid leave for social projects
Employee discounts
Flexible working times
Further education
Home office
International team
Permanent employment contract
Team events

Your team: Customer Solutions

Support? Anyone can do that. But for us, that’s not enough. That’s why we deliberately call ourselves “Customer Solutions” – because our team finds real solutions for its customers. And as different as the concerns of these customers are, so too are the characters and interests in the team: Mail servers are not your thing? Never mind, maybe you’re our next web services expert. Whether you’re the technician who feels most at home on the shell; whether you prefer to dig in with a pickaxe for a while to get to the bottom of a particularly complex problem; or whether you just love providing reliable, solution-oriented service – chances are excellent that you’ll meet like-minded people on this team. We support your individuality and the team spirit in equal measure.

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That sounds just right? Apply now and #joinotrs!

Contact Human Relations

We look forward to hearing from you!