Home » Technical Engineer / Consultant (f/m/d) OTRS – Singapore

Technical Engineer / Consultant (f/m/d) OTRS – Singapore

Location: Singapore / Remote (SEA)

Available from: 15/01/2024

As a Technical Engineer and Consultant, you will be playing a hybrid role at OTRS ASIA: on the one hand, you’re holding a decisive role as an expert in our technical support team – you are an important go-to-person for service requests and support OTRS customers as a competent point of contact and solution finder. On the other hand, you will be implementation consultant and “face to the customer” – for example, you will conduct remote and on-site technical workshops and take care of issues such as installation, migration and web service design. And to ensure that you maintain the necessary overview and the right balance, we not only provide you with a comprehensive onboarding, but also a clearly defined framework within which you can structure yourself.

What you can expect:

A dynamic, international team with a strong team spirit and flat hierarchies.
An extensive and sustainable onboarding.
The long-term perspective of specialization in a certain area.
A challenging and rewarding work with a high degree of autonomy and the flexibility to work from your home office and/or our office provided.
Leading edge equipment (MacBook), a supportive company culture and opportunities for regional travel.

This is you:

Preferably you are living in Singapore (Citizenship / PR / valid passes). Other candidates in Southeast Asia can be considered remotely.
You speak business-fluent English. Mandarin, Malay or other regional spoken languages are a plus.
You have a college degree or apprenticeship in computer science / IT sector (e.g. in the area of system integration, IT management or similar).
You are familiar with web services and have knowledge of XSLT, XML and HTML.
Ideally, you have already gained some experience in the administration of Linux landscapes and ticket systems. (min. 1 – 2 years)
You are reliable, communicative, can structure yourself well and also enjoy interacting with people, furthermore you possess a high level of determination and personal initiative.
You are able and willing to travel in small amounts (owning a driving license is beneficial but not mandatory).

#joinotrs

Your benefits

20 days leave

Company laptop

CSR: 2 days paid leave for social projects

Flexible working times

Further education

Home office

International team

Team events

Your team: Customer Solutions

Support? Anyone can do that. But for us, that’s not enough. That’s why we deliberately call ourselves “Customer Solutions” – because our team finds real solutions for its customers. And as different as the concerns of these customers are, so too are the characters and interests in the team: Mail servers are not your thing? Never mind, maybe you’re our next web services expert. Whether you’re the technician who feels most at home on the shell; whether you prefer to dig in with a pickaxe for a while to get to the bottom of a particularly complex problem; or whether you just love providing reliable, solution-oriented service – chances are excellent that you’ll meet like-minded people on this team. We support your individuality and the team spirit in equal measure.

That sounds just right? Apply now and #joinotrs!

Contact Human Relations

We look forward to hearing from you!