OTRS 8 becomes OTRS: Name change ushers in rolling release

So long, version numbers: As a result of the switch to rolling release, the current version OTRS 8 becomes OTRS.
  • From November 27th, 2023, development of the software solution OTRS will continue as rolling release
  • So long, version numbers: Latest version OTRS 8 becomes OTRS
  • OTRS now available in 48 languages

Cupertino, CA, November 27, 2023 – OTRS topples the version numbers: The service management suite OTRS developed by OTRS AG is being continued as rolling release. As a result, the version number will disappear from the name. As of today, the current version OTRS 8 becomes OTRS. Customers will now be provided with new and improved functions at regular intervals, so that their software is always up to date.

Customers of the Software-as-a-Service (SaaS) solution will be continuously updated to the latest version, while on-premise customers will carry out regular updates as usual in order to benefit from the latest functions and corrections. This eliminates the need for resource-intensive updates from one version to the next, as well as time-consuming training. At the same time, backwards compatibility will be maintained, and customers will be informed of major changes in a timely manner. In addition to functional improvements, new features and enhancements, the rolling release also includes security and bug fixes.

OTRS available in over 40 languages

A significant enhancement that was rolled out with the last update of OTRS 8 in October is that OTRS is now available in 48 languages. In addition to the world’s most widely spoken languages such as Spanish, Arabic and Chinese, the languages now available include, among others, Vietnamese, Indonesian and Korean. A complete list of all available languages can be viewed on this page. The list of languages is also continuously expanded in the rolling release model.

Benjamin Müller, CTO of OTRS Group: “By switching to rolling releases, we will be able to incorporate customer and market requirements into product development even earlier and faster in the future. With regular, incremental improvements, we continuously provide our customers with new solutions that are tailored to the market and their needs. On the other hand, the rolling release model allows us to further develop OTRS into a flexible solution for the management of business processes, on the basis of which a wide variety of use cases can be mapped.”


About OTRS Group

OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Porsche, BSI (Federal Office for Security in Information Technology), Helios Kliniken, Haribo, Ameropa und TUI Cruises. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange.

For more information, see www.otrs.com.

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Laura Bug
Phone +49 6172 681988-32
Email pr@otrs.com

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