OTRS AG appoints Benjamin Müller as Chief Technology Officer

The Supervisory Board of OTRS AG has appointed Mr. Benjamin Müller as Chief Technology Officer (CTO) effective July 01, 2023.

Oberursel, June 27, 2023: The Supervisory Board of OTRS AG (ISIN: DE000A0S9R37), the manufacturer and world’s largest service provider for the service management suite OTRS, has appointed Mr. Benjamin Müller as Chief Technology Officer (CTO) effective July 01, 2023. In this role, Benjamin Müller will be responsible for the company’s product development and will lead the software portfolio into the next innovation phase. Previously, Benjamin Müller was Executive Vice President for OTRS AG and responsible for the OTRS Solution. In this position, he shaped the customer-centric product and solution portfolio and led sales of the SaaS-based offering.

André Mindermann, CEO of OTRS: “Benjamin Müller has impressively proven over the past years that he can make an important contribution to the further development of our company and our software solutions. With his know-how in designing software architectures and his experience in dealing with IaaS, PaaS, and SaaS providers, he has shaped the OTRS Solution. As CTO, he will bring this expertise to OTRS AG at board level and thus play a key role in shaping the future of our company. We will benefit greatly from his creative personality and his drive to drive innovation and new business opportunities as we look ahead to the ubiquitous and ever-increasing digital transformation.”

Benjamin Müller, CTO of OTRS: “I am very much looking forward to actively accompanying the development of OTRS AG in the future in a leading role as CTO. In doing so, the focus will be on customer-centric product development, which will have a significant impact on strategic decisions of the company and ensure the long-term growth of OTRS.”

Before joining OTRS AG, Benjamin Müller was Consultant and Solution Architect at software solution provider Software AG, responsible for consulting and implementing IT solutions to manage and optimize customers’ key business processes, and held a senior position as Lead Architect and Head of Development at industry digitization company ADAMOS GmbH. Benjamin Müller also worked freelance in the field of IT infrastructure. He studied Business Information Systems at Darmstadt University of Applied Sciences.


About OTRS Group

OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS, awarded ITIL®4 Accredited Tool Vendor. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Airbus, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and TUI Cruises. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange.

For more information, see www.otrs.com.




Zimmersmühlenweg 11

D-61440 Oberursel

Phone: +49 (0)6172 681988-0

Fax: +49 (0)9421 56818 18

E-Mail: ir@otrs.com

Internet: www.corporate.otrs.com


Investor Relations

CROSS ALLIANCE communication GmbH

Susan Hoffmeister

Bahnhofstr. 98

D-82166 Graefelfing/Munich

Phone: +49 (0) 89 125 09 03-30

E-Mail: sh@crossalliance.de

Internet: www.crossalliance.de

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Laura Bug
Phone +49 6172 681988-32
Email pr@otrs.com

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