Sabine Riedel is member of the Managing Board of the OTRS AG, effective immediately
She is responsible for the areas of Marketing and Human Resources
Bad Homburg, July 5, 2012: Sabine Riedel has been appointed to the Managing Board of the OTRS AG with immediate effect. OTRS AG is the vendor and the world’s leading provider for Open Source Help Desk and IT Service Management (ITSM) solutions of the same name (WKN A0S9R3). Sabine Riedel, who has been working for the company since 2006 and held the position of the Vice President Global Human Resources, will be responsible for the areas of Marketing and Human Resources.
André Mindermann, chairman of the board of the OTRS AG, explains the appointment of Sabine Riedel as an important strengthening of the Managing Board. “It is a great pleasure for me to welcome Sabine Riedel to the Managing Board of the OTRS AG. As Vice President Global Human Resources she has done significant work for our company in the last couple of years. I’m convinced that in her new position as a member of the Managing Board and responsible for Marketing and Human Resources, Sabine Riedel will make an important contribution to our aspired growth.”
A self-proclaimed goal of Sabine Riedel will be to give significant and innovative input to the decisions made by the Managing Board that involve strategic planning, realization, the further development of the global team, and marketing. In doing so, she can not only trust in her experience of recruiting, human resource development, and management consulting, but also in cross-cultural management. In addition to her function in the OTRS Group, Sabine Riedel manages her own training and counsulting business.
The decision to strengthen the Managing Board with an additional position originated from the implication of a strong service orientation and the ongoing dynamic growth over the last years. Moreover, the company’s listing in the Entry Standard of the Frankfurt Stock Exchange was accepted on June 29, 2012. With the change in the Entry Standard Level, the OTRS AG commits to a higher transparency and stricter adherence to communication regulations. The company thereby reacts on the increased interest of institutional and private investors.
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The OTRS Group and its Service Management Solutions
The OTRS Group is the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.
The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.