OTRS AG gives three tips for clean workflows

Cupertino, May 15, 2018 – Spring awakens the desire for a clean home. But it’s not only in the house and garden where order should prevail, it’s also in the office.


Cupertino, May 15, 2018 – Spring awakens the desire for a clean home. But it’s not only in the house and garden where order should prevail, it’s also in the office. On your PC, clean structures, clear insight and security are in demand. This ensures greater efficiency and job satisfaction. So, now is the time to rethink dusty processes and bring new momentum to workflows with digital solutions.

OTRS gives three tips to make your office more organized and safer.



Introduce structured workflows

Employees work efficiently when processes and workflows are optimally coordinated. While that sounds simple, it’s not necessarily easy in practice. Sometimes, employees act spontaneously or fail to ensure the proper handoff of tasks. This leaves the newly responsible person not knowing what to do, and important time can be lost. We therefore recommend automating processes. Whether vacation requests, room reservations or complaints, when processes are moved forward on their own, tasks that have been left behind are done in no time.

In fact, sometimes the responsibilities in a company can change quickly. That’s another reason why it’s important for your digital processes to be flexible and customizable.

Optimize communication

Most problems are communication problems. When you have a question, you expect a quick answer; but sometimes, you don’t know who to ask and you have to wait until the correct person is located before you can get help. This can be frustrating. This is where digital structured communication via a ticket system helps. Inquiries are sent directly to the responsible specialist and the right contacts communicate with each other quickly. Automatic notifications and reminders provide a speedy response. And, the requester has continuous visibility into the ticket status.

Put safety first

Internet threats lurk around every corner. But what should be done if an attack really happens? Will your company immediately have the right strategy to respond?

An appropriate analysis software can identify the danger; but with security incidents, every second counts, so it’s critical that teams know what to do when danger is detected. Here too, it is advisable to define processes and responsibilities digitally. In case of an emergency, the responsible employees are notified immediately and know exactly what is to be done and when it should happen with the help of stored processes. All incidents can also be stored in case they are needed during an audit. Even though incidents cannot be completely avoided, swift responses give employees a safe and secure feeling.

More information on how companies can save time and money with process and communication management can be found here: www.otrs.com



OTRS AG is the world’s largest service provider for the OTRS Service Management Suite and offers companies of all sizes flexible process and communication management solutions to save time and money. Its clients include Lufthansa, Airbus, IBM, Porsche, Siemens, Bayer Pharma AG, BSI (Federal Office for Information Security), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil ). More than 170,000 companies worldwide use OTRS amongst them more than 40 percent of the DAX 30 companies. OTRS is available in 38 languages. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong) and OTRS Do Brasil Soluções Ltda. (Brazil). OTRS AG is listed in the Basic Board of the Frankfurt Stock Exchange. Further information at: www.otrs.com

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Christina Meyer
Phone +49 6172 681988-0
Email pr@otrs.com

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