OTRS Group Discontinues Its Community Edition Until Further Notice

Cupertino, February 24, 2021 – OTRS Group is taking immediate advantage of the innovative power of its OTRS solution by discontinuing the ((OTRS)) Community Edition until further notice.

Solution Management ensures sustainable innovation for OTRS

Cupertino, February 24, 2021 – OTRS Group is taking immediate advantage of the innovative power of its OTRS solution by discontinuing the ((OTRS)) Community Edition until further notice. This year there are already no further security updates for OTRS 6 and ((OTRS)) Community Edition 6 as the versions have reached “end of life” at the end of March 2020. This is a logical next development step in a change process that OTRS AG initiated several years ago. At that time, a focus on the fully managed version OTRS was undertaken.

“We feel an obligation to our customers to ensure constant innovation as part of our solution management,” says André Mindermann, CEO of OTRS AG. “The discontinuation of the Community Edition was a necessary consequence of this and enables us to continuously develop OTRS in the interest of our customers and to offer them a solution with a high degree of innovation at all times. Security and smooth operation are our top priorities. So far, we have received a lot of positive feedback on this decision.”

OTRS AG sees itself as a partner and solution provider throughout the entire customer journey. The continued economic success of its customers is the focus of solution management, which has been designed under the leadership of Benjamin Müller, Executive Vice President OTRS Solution, in order to be able to respond to needs as quickly and individually as possible in the future.

“We experience that meeting market expectations cannot be achieved by building up own competences alone, but it requires a combination with and integration of external know-how. Solution Management embodies the innovative potential of OTRS Group and will ensure long-term success through future-oriented thinking and action,” says Benjamin Müller.

The OTRS Group offers companies an all-round, industry-independent package for structured communication in customer service, IT service management and security management. Full service is included: companies do not have to worry about customization, implementation, operation or updates themselves. This also keeps the fundamentally increased security risk for employees in the home office at a tolerably low level.

The OTRS AG team is available to discuss the best possible option for each user.

More information about OTRS can be found here.




OTRS Group is the manufacturer and the world’s largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval.

It offers flexible solutions for process and communication management to companies of all sizes, saving them time and money. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.


Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Saskia Stähle-Thamm
Phone +49 6172 681988-43
Email pr@otrs.com

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