OTRS in the Media

CISO Advisor (Brazil) reports on the results of the first part of the “OTRS Spotlight: Corporate Security 2023” survey.

In this contributed article, we shine a light on how an IT teams’ efficiency impacts the overall success and bottom line of every organization.

ComputerWeekly.es reports on OTRS Group’s research showing that best practice frameworks can help optimize business processes.

For the second consecutive year, OTRS Group participates in Abastur, Mexico’s leading expo for the hospitality industry, Cobertura 360 reports.

CIMM (Centro de Informação Metal Mecânica) informs its readers how continuous business process optimization reduces operational risks, according to OTRS Group’s research.

Francisco Cruz sat down with Global IT to talk about ITSM trends, the results of the OTRS Spotlight: IT Service Management 2023 study, and

Cliente SA summarizes the results of the third part of OTRS Group’s study “IT Service Management 2023”, focusing on ITIL practices and business processes

El Economista cites OTRS Group’s VP Consulting, Andreas Bender, in this article outlining four steps to implement a social media customer service strategy.

ET CIO Southeast Asia reports the appointment of Benjamin Müller as CTO of OTRS AG.

Channel 360º reports OTRS Group’s ITSM survey results focusing on Brazil, where the market is very mature in terms of business process automation and