OTRS in the Media

ComputerTrends.hu dives into how OTRS can support IT departments with automated, ITIL®4-compatible processes.

In his interview with Authority Magazin, John Coggins shares insights into his work as a BRM and tips on how companies can build strong

In his article, Luciano Alves de Oliveira, General Director Brazil and Portugal of OTRS Group, shares 12 business processes insurers can automate to improve

SiliconWeek’s article highlights the need for easier integration of cybersecurity tools, as revealed by the “OTRS Spotlight: Corporate Security” survey.

Luciano Alves de Oliveira, General Director Brazil and Portugal at OTRS Group, advises businesses to avoid using gray-market software to ensure safe and smooth

Channel 360º reports on how Brazilian cybersecurity professionals are using tools, how satisfied they are with them, and what’s lacking.

ComputerWeekly.es publishes the results from Mexico of the third part of the “OTRS Spotlight: Corporate Security 2023” survey.

In his article for TI Inside, Luciano Alves de Oliveira explains the effects and benefits of business process automation.

ComputerWeekly.es presents the results of the first part of OTRS Group’s security survey, which shows that collaboration is key to corporate security.

The Standard CIO reports on what the name change from OTRS 8 to simply OTRS means for the future of the product and its