OTRS in the Media

AI will change the way ITSM professionals work and the skills they need, the third part of the “OTRS Spotlight: IT Service Management 2024”

More than three quarters of IT professionals in Mexico believe that AI will significantly improve the performance of service employees, Business Empresarial reports and

In his article for itsm.tools, John Coggins explains what the opportunities and challenges of AI in ITSM are, and how companies can successfully leverage

As AI advances, the responsibilities of IT teams in Mexico are ever-increasing, reports ComputerWeekly.es.

IT Fórum 365 reports on OTRS survey results: In Brazil, 69% of IT teams decide on the introduction of AI tools, but many of

Marketing Hoy reports that IT teams in Mexico are overwhelmed by inquiries about AI tools and services, according to new data by OTRS Group.

Jens Bothe, in his article for ITBusiness, addresses how financial organizations need to set up their risk and incident management as the new EU

In this article for SEGS.com.br, Luciano Alves de Oliveira explains how knowledge-centered service (KCS) is transforming insurance companies’ customer service interactions.

TI Inside reports that in Brazil, more than twice as many IT teams as last year want to incorporate AI in the next 12

CIO Mexico cites the first results of the “OTRS Spotlight: IT Service Management 2024” study and reports that in Mexico, nearly twice as many