OTRS in the Media
October 2023
CISO Advisor (Brazil) reports on the results of the first part of the “OTRS Spotlight: Corporate Security 2023” survey.
October 2023
In this contributed article, we shine a light on how an IT teams’ efficiency impacts the overall success and bottom line of every organization.
September 2023
ComputerWeekly.es reports on OTRS Group’s research showing that best practice frameworks can help optimize business processes.
August 2023
For the second consecutive year, OTRS Group participates in Abastur, Mexico’s leading expo for the hospitality industry, Cobertura 360 reports.
August 2023
CIMM (Centro de Informação Metal Mecânica) informs its readers how continuous business process optimization reduces operational risks, according to OTRS Group’s research.
August 2023
Francisco Cruz sat down with Global IT to talk about ITSM trends, the results of the OTRS Spotlight: IT Service Management 2023 study, and
July 2023
Cliente SA summarizes the results of the third part of OTRS Group’s study “IT Service Management 2023”, focusing on ITIL practices and business processes
July 2023
El Economista cites OTRS Group’s VP Consulting, Andreas Bender, in this article outlining four steps to implement a social media customer service strategy.
June 2023
ET CIO Southeast Asia reports the appointment of Benjamin Müller as CTO of OTRS AG.
June 2023
Channel 360º reports OTRS Group’s ITSM survey results focusing on Brazil, where the market is very mature in terms of business process automation and