Ready to Run: OTRS for HR Management

Cupertino, CA, May 12, 2022 – OTRS Group is now launching a pre-configured version of OTRS for HR Management: it’s a software solution that enables HR managers to structure, digitize and automate HR processes in their company.

Cupertino, CA, May 12, 2022 – OTRS Group is now launching a pre-configured version of OTRS for HR Management: it’s a software solution that enables HR managers to structure, digitize and automate HR processes in their company. The new solution enables transparent workflows for application management and onboarding, for the management of HR data and the processing of vacation requests, further training or sickness notifications, as well as for reporting and analysis of key HR data. With OTRS for HR Management, HR teams benefit from transparent HR processes in which task distribution and responsibilities are consistently supported and automated. This enables professional onboarding of applicants, efficient completion of routine tasks, and improved quality of work for everyone.

OTRS for HR Management is based on the powerful communication, service and process management system OTRS, but it has been preconfigured specifically to handle HR management requirements. The software solution comes with a preset dashboard and functional business processes. It is ready to go and available in just one day and includes the following features.

  • Application Management & Onboarding: The solution makes it easier for everyone involved to fill open positions in the company. While the HR team can post jobs in just a few steps, applicants can easily apply via an external platform and integrate existing profiles from job portals. For the further process, a clear dashboard shows the status of all applications, and automated processes support decisions about the next steps – such as the invitation to an interview. Once the decision for a new employee has been made, OTRS for HR Management supports the onboarding process.
  • Centralized HR data management: Vacation requests, sick leave, training requests, HR data updates – even and especially the continuous routine tasks in the HR team can be handled easily, systematically, and automatically with OTRS for HR Management. A self-service-portal enables employees to easily change their personal data themselves.
  • Analysis & reporting of HR data: Regular analysis and evaluation of HR processes ensure that HR management can be continuously improved – for example, to further optimize application processes. With OTRS for HR Management, all relevant data – such as applications, salaries or absences – can be evaluated and graphics compiled for comprehensive reports.

OTRS for HR Management is offered by OTRS Group as a cloud-based managed solution from certified data centers in four different service packages that meet different requirements for support, recovery time, storage space, feature add-ons and number of employees. The preconfigured OTRS solution offers a quick start and can then be further adjusted and expanded by companies to meet their own requirements.

OTRS has proven itself to be a powerful solution for managing processes in many business areas,” said Andreas Bender, Vice President of Consulting at OTRS Group. “By offering a preconfigured solution, like OTRS for HR Management, we eliminate setup time and make it easier for HR managers to get started. They can immediately benefit from increased efficiency in their HR processes.”

Additional pre-configured OTRS options are also available to support customers with Facility Management, Customer Service and ITSM related workflows.

About OTRS Group

OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval.

It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Airbus, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and TUI Cruises. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see

Press Contact OTRS:
Address OTRS AG
Zimmermühlenweg 11
61440 Oberursel
Name Laura Bug
Phone +49 6172 681988-32

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