When did you join OTRS Group and why did you choose us?

I joined in the summer of 2021. I had followed the recommendation of a friend who had been working here for long time. The most important points for my decision were: Being able to organize family and career well and having colleagues I can work well with. Working time is living time and it should be good.

Why did you become a Service Engineer and what is special about this job for you?

I started as Service Engineer because it seemed to be a good start into this profession in which I am new. And now I often feel like a detective. I never know beforehand which task is waiting for me or if I have all relevant information or to what depth the clients will let me search into the system to help them out. And getting better and better every day at what I do is a really good feeling!

At OTRS Group we mainly work from home office, how do you still manage to maintain a team feeling?

We use different tools to stay connected, and I enjoy working on a ticket together with my colleagues: Talk, ask, discuss, explain in conversation or in writing. That, of course, needs some discipline and curiosity, but we often also have fun in the process.