Summer Vacation Season: More than half of employees must cover for colleagues several times a month

July 2018

Current international study by the OTRS Group shows that 38 percent require one hour or more of extra time every day when covering for out-of-office colleagues Cupertino, CA. July 16, 2018 – Summertime means vacation time. But what is relaxing for one can mean more stress for another. A recent study by the OTRS Group

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Interview with Christopher Kuhn on Börsen Radio

July 2018

Christopher Kuhn, Chief Operations Officer of OTRS AG, reports in an interview with Börsen Radio on the current Annual Report 2017, company developments and outlook. Listen for yourself. Please note, the interview is in German.

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OTRS AG publishes annual report for 2017: growth strategy works – solid increase in sales and positive outlook

June 2018

Sales revenues increase solidly to EUR 7,645 thousand (previous year: EUR 7,254 thousand) EBITDA amount to EUR 510 thousand (previous year: EUR 534 thousand) High cash flow of EUR 1,703 thousand provides flexibility (previous year: EUR 981 thousand) Outlook 2018: Growth in total revenues to more than EUR 8 million   Oberursel, June 27, 2018

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GDPR: OTRS shows how companies can document their IT security processes clearly and legally

May 2018

The new General Data Protection Regulation (GDPR) will be enforced worldwide Cupertino, May 22, 2018 – In just two days, the European Union’s regulation known as the General Data Protection Regulation (GDPR) will go into effect. The regulation impacts many companies worldwide, not solely in the EU, as it strives to better protect and regulate

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OTRS AG gives three tips for clean workflows

May 2018

Cupertino, May 15, 2018 – Spring awakens the desire for a clean home. But it’s not only in the house and garden where order should prevail, it’s also in the office. On your PC, clean structures, clear insight and security are in demand. This ensures greater efficiency and job satisfaction. So, now is the time

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All Inclusive: OTRS accelerates its fully-managed offering

April 2018

Cupertino, CA, April 2018 – OTRS Group reprioritized its product portfolio and is now putting its full-service version at the center of its business. The former “OTRS Business Solution Managed™” will therefore be concisely referred to as “OTRS.” OTRS is a service management software platform with accompanying consulting, customization and support components. It offers customers

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Fast and Process Focused-Service Management Software OTRS 3.2 released

January 2013

Free OTRS Help Desk Software connects process and service management   Cupertino, CA, January 29, 2013: OTRS Group, the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM, announces the stable release of OTRS Help Desk 3.2 and

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OTRS AG registers Order Entry Record in the third quarter of 2012

October 2012

Open Source business model gains acceptance in times of crisis   Increase of Order Entry about 42 percent in comparison to last year’s quarter (2012: 1,147,008.50 EUR) Increase of new business with Support contracts about 100 percent Open Source business model proves to be stable in times of crisis   Bad Homburg, October 17, 2012:

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OTRS AG appoints Sabine Riedel to the Managing Board

July 2012

Sabine Riedel is member of the Managing Board of the OTRS AG, effective immediately She is responsible for the areas of Marketing and Human Resources   Bad Homburg, July 5, 2012: Sabine Riedel has been appointed to the Managing Board of the OTRS AG with immediate effect. OTRS AG is the vendor and the world’s

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OTRS AG publishes annual statements for 2011 with a revenue increase of about 6.3 percent

May 2012

Revenue increased about 6.3 percent, up to 4.25 million Euro (2010: 4.0 million Euro) EBITDA improved to plus 63k Euro (2010: minus 100k Euro) Downloads increased about 11.5 percent, up to 1.2 million Perspective for 2012: Growth of the business area “Managed Services” and the key markets Brazil and Australia   Bad Homburg, May 24,

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