Press Releases

For systematic Service Management: OTRS 6 comes with predefined service processes in compliance with ITIL V3 and modernized operating functions Oberursel, November 21, 2017 – OTRS Group is launching a new version of its OTRS Service Management Suite, OTRS 6, which is currently available in 38 languages and three different editions: the Cloud Edition OTRS

New Partner in China: Xi’an Dian Tong Software Co., Ltd.   Oberursel, JAN 30, 2017 +++ OTRS Asia Ltd., part of the OTRS Group wins Xi’an Dian Tong Software Co., Ltd. as new certified OTRS Partner in Chinas mainland. The OTRS Gruppe, the vendor and world’s leading provider of the open source helpdesk software „OTRS“

OTRS 5s supports service management with integrated scheduling and deployment planning, encryption, and video communication at the click of a mouse Oberursel, NOV 1, 2016 – OTRS Group, the vendor and world’s leading provider of the open source service management suite “OTRS”, is launching the new version of its software today: OTRS 5s. OTRS 5s

Oberursel, OCT 11, 2016: OTRS AG (WKN A0S9R3), the vendor and world’s leading provider of the open source help desk software “OTRS”, including the supplementary IT-Service Management Module “OTRS::ITSM”, uses the established W3C standard WebRTC for its feature EasyConnect in order to make communication more professional in real time, directly in the OTRS browser window.

Oberursel, SEPT 20, 2016: OTRS AG (WKN A0S9R3), the vendor and world’s leading provider of the open source help desk software “OTRS”, including the supplementary IT-Service Management Module “OTRS::ITSM”, presents another feature from OTRS 5s – available on Nov. 1st – with import-ready process templates and a series of useful connectors. Many of our daily

OTRS Group, the customer support software giant announces its first training course, for its customer support software OTRS, for clients in Argentina. Starting May 9, 2016 the company will showcase to users how to increase their customer support staff’s efficiency through a dedicated four day programme. Buenos Aires, Argentina, 26 April, 2016: OTRS Group, the

Service management software provider OTRS Group, together with appointed business associate Proline, will host the “OTRS Simple Service Management Delivery” event on April 28, 2016 in Bangkok, Thailand. Bangkok, Thailand, April 19, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the new “OTRS Simple Service Management

“The Ultimate Service Management Delivery and Approach” event, hosted by service management software provider OTRS Group and information security company Infowatch, takes place on April 21, 2016 in Kuala Lumpur, Malaysia. Kuala Lumpur, Malaysia, April 15, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the upcoming

On April 18-21, 2016, OTRS Group will host a four-day administrator training session featuring the open-source and cloud-based ticketing system. The first of only two English training sessions in 2016 in central Europe, the sessions will teach IT professionals the best practices for OTRS configuration and administration. Straubing, 04.04.2016 +++ OTRS Group, the world’s leading

  OTRS Group, the help desk software giant announces its first training course, for its help desk software OTRS, for clients in Colombia. Starting April 4, 2016 the company will showcase to users how to increase their IT help desk’s efficiency through a dedicated four day programme. Bogotá, Colombia, 22 March, 2016: OTRS Group, the