Press Releases

Cupertino, CA, February 19, 2019 – OTRS Group announced today that it was named a FrontRunner for IT Help Desk software by Software Advice. FrontRunners is designed to help small businesses evaluate which software products may be right for them. “We are very happy to be named one of the FrontRunners for IT Help Desk

OTRS study: The biggest challenge in covering for a co-worker is getting the necessary background information. Cupertino, CA, February 5, 2019 – According to the Centers for Disease Control and Prevention (CDC), the flu is on the rise across the nation causing between six to seven million cases so far during the 2018 – 2019

Threats from cyberattacks are on the rise worldwide / More than half of IT managers show concern according to survey Cupertino, January 22, 2018 – Annual Data Protection Day, which takes place on January 28, is becoming increasingly important as a result of recent hacker attacks. This month, the private data of hundreds of German

Each Jan. 28, Hundreds of Organizations and Individuals Collaborate to Generate Awareness About the Importance of Respecting Privacy, Safeguarding Data and Enabling Trust Cupertino, CA, January 15, 2019 – OTRS Group has announced its commitment to Data Privacy Day  ‒ an international effort held annually on Jan. 28 to create awareness about the importance of

Study identifies top IT priorities for 2019 Cupertino, CA, December 19, 2018 – According to a survey by the OTRS Group[1], cybercrime is a top concern among more than 60 percent of IT professionals who classified themselves as either very worried or worried about cybercrime. Another 20 percent were only somewhat worried with the rest

New customer interface and features ensure more efficient processes   Cupertino, November 19, 2018 – Rigid structures are a thing of the past. Today, OTRS Group, a leading provider of solutions for process and communication management, brings its new release, OTRS 7, to market. The latest version of the service management suite is fully in

Cupertino, CA, October 18 – OTRS announces that it has become a Champion of National Cybersecurity Awareness Month (NCSAM) 2018. OTRS will be joining a growing global effort among businesses, government agencies, colleges and universities, associations, nonprofit organizations and individuals to promote the awareness of online safety and privacy. A multi-layered and far-reaching campaign held

OTRS Group readies for a new software release, sending a signal of change to the market Cupertino, CA, October 16 – The newest version of the service management suite OTRS will be available on November 19th. To support digital transformation efforts, OTRS 7 helps companies leave behind rigid structures and make workflows even more efficient.

OTRS AG auf der it-sa vom 9.-11. Oktober 2018, Stand 216 / Halle 10.1 Oberursel, 4. Oktober 2018 – Steigende Datenmengen sorgen dafür, dass die Anforderungen an die IT-Sicherheit in Unternehmen aller Branchen zunehmen. Industrie-Standards können hier helfen: Bei der DIN ISO/IEC 27001, kurz ISO 27001, handelt es sich um eine internationale Norm, mit deren

More than a third need an average of one hour a day to sort through email Oberursel, September 17, 2018 – As a recent study by the OTRS Group[1] shows, employees spend a large part of their working time on administrative activities without being able to devote themselves to their core tasks: 82 percent use