OTRS präsentiert mit CONTROL eine neue Lösung, die Unternehmen dabei unterstützt, ihr ISMS transparent zu dokumentieren

October 2018

OTRS AG auf der it-sa vom 9.-11. Oktober 2018, Stand 216 / Halle 10.1 Oberursel, 4. Oktober 2018 – Steigende Datenmengen sorgen dafür, dass die Anforderungen an die IT-Sicherheit in Unternehmen aller Branchen zunehmen. Industrie-Standards können hier helfen: Bei der DIN ISO/IEC 27001, kurz ISO 27001, handelt es sich um eine internationale Norm, mit deren

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Study reveals: Over 80 percent of employees spend half an hour a day searching for information

September 2018

More than a third need an average of one hour a day to sort through email Oberursel, September 17, 2018 – As a recent study by the OTRS Group[1] shows, employees spend a large part of their working time on administrative activities without being able to devote themselves to their core tasks: 82 percent use

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OTRS celebrates 15 years of growth

September 2018

Expansion continues as the Germany-based company establishes its sixth international location in Budapest Oberursel, September 4, 2018 – OTRS AG, the world’s leading provider of solutions for process and communication management, celebrated its 15th anniversary on August 28 in Oberursel, Germany. OTRS was launched in 2000 as a purely open-source project by developers in Hessian

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SMM in Hamburg: OTRS presents security solutions for the maritime sector

September 2018

IT security is becoming increasingly important in shipping and logistics Oberursel, September 3, 2018 – OTRS AG, the world’s leading provider of process and communication management solutions, will be exhibiting for the first time at SMM, the world’s leading trade fair for the maritime industry, which takes place in Hamburg from September 4 to 7.

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Summer Vacation Season: More than half of employees must cover for colleagues several times a month

July 2018

Current international study by the OTRS Group shows that 38 percent require one hour or more of extra time every day when covering for out-of-office colleagues Cupertino, CA. July 16, 2018 – Summertime means vacation time. But what is relaxing for one can mean more stress for another. A recent study by the OTRS Group

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OTRS AG publishes annual report for 2017: growth strategy works – solid increase in sales and positive outlook

June 2018

Sales revenues increase solidly to EUR 7,645 thousand (previous year: EUR 7,254 thousand) EBITDA amount to EUR 510 thousand (previous year: EUR 534 thousand) High cash flow of EUR 1,703 thousand provides flexibility (previous year: EUR 981 thousand) Outlook 2018: Growth in total revenues to more than EUR 8 million   Oberursel, June 27, 2018

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GDPR: OTRS shows how companies can document their IT security processes clearly and legally

May 2018

The new General Data Protection Regulation (GDPR) will be enforced worldwide Cupertino, May 22, 2018 – In just two days, the European Union’s regulation known as the General Data Protection Regulation (GDPR) will go into effect. The regulation impacts many companies worldwide, not solely in the EU, as it strives to better protect and regulate

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OTRS AG gives three tips for clean workflows

May 2018

Cupertino, May 15, 2018 – Spring awakens the desire for a clean home. But it’s not only in the house and garden where order should prevail, it’s also in the office. On your PC, clean structures, clear insight and security are in demand. This ensures greater efficiency and job satisfaction. So, now is the time

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All Inclusive: OTRS accelerates its fully-managed offering

April 2018

Cupertino, CA, April 2018 – OTRS Group reprioritized its product portfolio and is now putting its full-service version at the center of its business. The former “OTRS Business Solution Managed™” will therefore be concisely referred to as “OTRS.” OTRS is a service management software platform with accompanying consulting, customization and support components. It offers customers

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OTRS Group launches version 6 of its Service Management Suite OTRS today

November 2017

For systematic Service Management: OTRS 6 comes with predefined service processes in compliance with ITIL V3 and modernized operating functions Oberursel, November 21, 2017 – OTRS Group is launching a new version of its OTRS Service Management Suite, OTRS 6, which is currently available in 38 languages and three different editions: the Cloud Edition OTRS

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