Press Releases

New customer interface and features ensure more efficient processes   Cupertino, November 19, 2018 – Rigid structures are a thing of the past. Today, OTRS Group, a leading provider of solutions for process and communication management, brings its new release, OTRS 7, to market. The latest version of the service management suite is fully in

Cupertino, CA, October 18 – OTRS announces that it has become a Champion of National Cybersecurity Awareness Month (NCSAM) 2018. OTRS will be joining a growing global effort among businesses, government agencies, colleges and universities, associations, nonprofit organizations and individuals to promote the awareness of online safety and privacy. A multi-layered and far-reaching campaign held

OTRS Group readies for a new software release, sending a signal of change to the market Cupertino, CA, October 16 – The newest version of the service management suite OTRS will be available on November 19th. To support digital transformation efforts, OTRS 7 helps companies leave behind rigid structures and make workflows even more efficient.

OTRS AG auf der it-sa vom 9.-11. Oktober 2018, Stand 216 / Halle 10.1 Oberursel, 4. Oktober 2018 – Steigende Datenmengen sorgen dafür, dass die Anforderungen an die IT-Sicherheit in Unternehmen aller Branchen zunehmen. Industrie-Standards können hier helfen: Bei der DIN ISO/IEC 27001, kurz ISO 27001, handelt es sich um eine internationale Norm, mit deren

More than a third need an average of one hour a day to sort through email Oberursel, September 17, 2018 – As a recent study by the OTRS Group[1] shows, employees spend a large part of their working time on administrative activities without being able to devote themselves to their core tasks: 82 percent use

Expansion continues as the Germany-based company establishes its sixth international location in Budapest Oberursel, September 4, 2018 – OTRS AG, the world’s leading provider of solutions for process and communication management, celebrated its 15th anniversary on August 28 in Oberursel, Germany. OTRS was launched in 2000 as a purely open-source project by developers in Hessian

IT security is becoming increasingly important in shipping and logistics Oberursel, September 3, 2018 – OTRS AG, the world’s leading provider of process and communication management solutions, will be exhibiting for the first time at SMM, the world’s leading trade fair for the maritime industry, which takes place in Hamburg from September 4 to 7.

Current international study by the OTRS Group shows that 38 percent require one hour or more of extra time every day when covering for out-of-office colleagues Cupertino, CA. July 16, 2018 – Summertime means vacation time. But what is relaxing for one can mean more stress for another. A recent study by the OTRS Group

Sales revenues increase solidly to EUR 7,645 thousand (previous year: EUR 7,254 thousand) EBITDA amount to EUR 510 thousand (previous year: EUR 534 thousand) High cash flow of EUR 1,703 thousand provides flexibility (previous year: EUR 981 thousand) Outlook 2018: Growth in total revenues to more than EUR 8 million   Oberursel, June 27, 2018

The new General Data Protection Regulation (GDPR) will be enforced worldwide Cupertino, May 22, 2018 – In just two days, the European Union’s regulation known as the General Data Protection Regulation (GDPR) will go into effect. The regulation impacts many companies worldwide, not solely in the EU, as it strives to better protect and regulate