To compete successfully in saturated markets, today’s enterprise service organizations must deliver measurable value contributions and high-quality services at optimized costs. OTRS offers solutions that are applicable to customer service, IT service management and corporate security, helping companies to demonstrably increase their service quality. The solution concept includes both hardware-side platform management with the implementation of updates and upgrades, as well as complete application management, i.e. the application, including its administration, the implementation of necessary patches, upgrades and, most importantly, security-critical updates.

The service management software saves valuable resources by increasing efficiency, and it is easy to integrate. OTRS is, therefore, a powerful alternative to inflexible and expensive third-party solutions on the market.