Support? Anyone can do that. But for us, that’s not enough. That’s why we deliberately call ourselves “Customer Solutions”— because our team finds real solutions for its customers. And as different as the concerns of these customers are, so too are the characters and interests in the team: Mail servers are not your thing? Never mind, maybe you’re our next web services expert. Whether you’re the technician who feels most at home on the shell; whether you prefer to dig in with a pickaxe for a while to get to the bottom of a particularly complex problem; or whether you just love providing reliable, solution-oriented service – chances are excellent that you’ll meet like-minded people on this team. We support your individuality and the team spirit in equal measure. Each individual shares his or her know-how and is happy to show you how to get the most out of OTRS. Virtually around the globe – whenever and wherever technical expertise is needed!
"I started as Service Engineer because it seemed to be a good start into this profession in which I am new. And now I often feel like a detective. I never know beforehand which task is waiting for me or if I have all relevant information or to what depth the clients will let me search into the system to help them out. "
"The special thing for me about this job is that it never gets boring. No problem is the same as the one before, and you can feel like an actual Sherlock Holmes (ok, maybe in the beginning more like a Watson, but still!)."
