July 2024 [US] AI is Changing the Role of ITSM Workers: IT Pros Anticipate Better Service, Fewer Service Jobs Few IT professionals believe that AI chatbots can completely replace humans in IT service. They are less certain about the impact of AI on… read more
July 2024 [APAC] AI is Changing the Role of ITSM Workers: IT Pros Anticipate Better Service, Fewer Service Jobs Few IT professionals believe that AI chatbots can completely replace humans in IT service. They are less certain about the impact of AI on… read more
June 2024 OTRS AG: Sustainable revenue growth in the 2023 financial year underpins strategic focus OTRS AG (ISIN: DE000A0S9R37) today presents its figures for the financial year 2023…. read more
June 2024 [SP] La IA trae más tareas y responsabilidades a los equipos de TI As AI advances, the responsibilities of IT teams in Mexico are ever-increasing, reports ComputerWeekly.es…. read more
June 2024 [PT] TI é consultora da adoção de IA nas empresas, mas falta informação IT Fórum 365 reports on OTRS survey results: In Brazil, 69% of IT teams decide on the introduction of AI tools, but many of… read more
June 2024 [SP] Equipos de TI en México Abrumados por Consultas de IA Marketing Hoy reports that IT teams in Mexico are overwhelmed by inquiries about AI tools and services, according to new data by OTRS Group…. read more